Mercure Inverness Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was rundown and some staff were unhelpful

Location is the best part of the hotel. Walking distance to all city sites. On first impressions the exterior is old and run down and on entry the tired, stained and musty smell of carpet and furniture hits you. We had a standard room with no aircon and slightly dirty and smelly but thankfully windows that let fresh air in and we had the magnificent view of the river. Although bathroom was tight and not long renovated the shower was good. The cleaners were inconsistent and instead of replacing towels off the floor after showering replaced them on the rails and failed to make bed. The staff were ok. For the amount charged this hotel really needs some care and a total renovation.

Great place in the center of the old town in Inverness. Highly recommend.

Pros of Mercure Inverness: Fabulous location. Large room. Comfortable bed. Near a grocery co-op. Coffee house, cafes, etc. The breakfast was worth the additional cost. Staff, friendly and nice. Cons. VERY dimly lit room. Bathroom, likewise, low light. I suspect they're saving money by using what look like low-watt yellow bulbs. One of the tracks for the drapes was badly broken, it was near impossible to pull closed. Evidently they're also saving money by making the room ventilation system as weak as possible. THE ROOM WAS INCREDIBLY "stuffy", warm - needed air. I had the "cooling" fan on the highest it would go, with a low temp chosen but it had zero effect. The coffee-maker is on a permanent shelf in the closet. It could not be pulled forward to make coffee, so you have to reach IN to do it. But the closet was so dark it wasn't possible to see what I was doing. They need to either move the location of the coffee-maker or install a light in the closet. Last: admittedly, the hotel cannot control this: but it is located in a neighborhood of several pubs. I was on the 1st floor. The noise from partying in the street continued until about 3 AM each night I was there. I played white noise on headphones to get to sleep. As they say - it's all in the details. I would not stay here again.

It was ok

Small noisy room Breakfast nothing like the photos or up to normal mercure standard Disappointing experience especially for the price

Avoid this run down property. Lobby has filthy stained and worn carpet. Room had peeling walls, windows that wouldn’t close so you hear the birds all night, electric outlets not near bed.. could go on and on. Do yourself a favor book elsewhere.

Centrally located to great food, shopping and the castle. Nice air conditioning and comfortable beds. On site parking

Room was nice enough but ordered room service and could have put the window through with the bread on the sandwich, took over an hour to get it replaced and after check in they tried to charge me twice for it. Staff were nice but don’t think I would choose it again unless there were no other options

Very pleasant hotel with big rooms, very clean and comfortable. Staff were friendly and helpful. A lot of noise from the street outside though.