Hotel Sweet Home

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel was not good. Was dirty and smelly. I couldn't even think about anything else.

Good and comfortable however toilet did not lock

Unwelcoming environment, it did not feel clean or safe. Very strange protocols…we were asked to make payments without receipts, we had to leave our room key at the front desk before leaving etc. Convenient location but that’s about all there is to say positively.

Overall accommodation is in an easy commutable location, staff are very friendly and professional. Heating system not working and there are no door mats outside the toilets causing lot of inconvenience. Over all comfortable place with the price.

Very good staff. Close to Rome center

Super weird hotel. I had to return the key every time o wanted to leave and there was no ID verification to pick up the key (I sent a different kid every time and they never asked for anything just handed over the key). The door didnt lock (if it did someone was going into our room and leaving it unlocked) the shower was held together with tape and there was no hot water (I had to ask about it and still it was only like warm). The bed were just thin mattresses on metal frames, except one that was a “couch” but this was also held together with tape, broken and sagging in the middle (when I brought this up it was tapped together with a poster) ANTS!! They were everywhere and I let the desk know, just like the shower, and the bed and the lock nothing was done. They were in the clothes, the bed, the tables … epic fail. I was worried about this hotel after reading reviews like mine then shocker I had the same experience. So frustrating. What was the worst was I reached out to cancel due to the safety concerns and was denied by the hotel. Then when checking in and staying I experienced most of the concerns I had. This hotel should NOT be listed on here and it should not be open for children.

Tv did not work shower hard to cl8mb up into. Had to step up a level in bathroom to toilet and shower. Weird.

The sink and shower were very slow draining and the toilet never stopped running. I let the manager know but nothing was addressed. Bath towel was only slightly larger than a hand towel. No hand towel provided. The site was very convenient and I felt safe. Very easy access to metro, trains and buses. Shop owners and restaurants were very friendly. Many restaurants to choose from.

The only unique thing about this property is location however other i wouldn't recommend it at all. I book a two bed room and a one really small bed and a big bed, now the small bed was not even ready when we arrived. Secondly the guy at desk told us we had to pay in either cash only or card only for city tax which didn't make no sense. The room itself had a lot of cracks in the wall, the beds were hard and the door handle from the outside was not working properly had to force open the door at times. Would not recommend unless for one night.

Expedia should delist this property immediately. This is a scam and a trap. You will be placed in jail cell instead of a hotel room. Bugs will bite you. You will smoked under heat as your AC will not work. Trap is that, you are close to station so you get attracted and end up booking it. Do not book this place at all I will be reporting this to Rome health office too. I spent a night in hell as I have no other place to go.