Facilities & services
Non-smoking throughoutElevatorAccessibilityHousekeepingSafety deposit boxFast check-inFast check-outMultilingual staffFree wired internet Wheelchair accessibleBreakfast service (additional charge)Where to?
Check-in/out dates
Select your dates
Guests and rooms
2 adults, 1 room
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citizenM San Francisco Union Square 
72 Ellis StreetSee map₹ 11,715.26per night
This is the cheapest price in 30 days, based on the rates on 4 Oct
Top reasons for booking
Great view
Most user reviews comment positively on the view from their room
Popular facilities
Coffee shop
Restaurant
Free WiFi
Fitness center
24-hour front desk
Business center
Exploring the area
Powell St & O'Farrell St Stop, 100m, About 2 mins from hotel by foot
Treis SF (railway station), 1.1km, About 18 mins from hotel by foot
San Francisco International Airport, 18.8km, About 21 mins from hotel by carNo pictures available yet
Double Room
1 double bed or bigger
23.2 m²
14
Room, 1 King Bed
1 double bed or bigger
14.0 m²
18
Room, 1 King Bed (High Floor)
1 double bed or bigger
14.0 m²
13
Room, 1 King Bed (Mobility Accessible, Roll-In Shower)
1 double bed or bigger
14.0 m²
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Reviews
Read all reviews
3.7/5.0
Good
1K+ reviewsLocation
4.8
Services offered
4.1
Cleanliness
3.6
Atmosphere & facilities
3.4
All
4.5+
3.0+
Reviewed: 8 Mar 2021
1.0/5.0
Below averageStayed with partner
THIS HOTEL DOES NOT EXIST. It is now owned by the city. I think as a homeless shelter or something. We were sent to Park Central Hotel which was wonderful.
Reviewed: 8 Sep 2020
1.0/5.0
Below averageStayed with family · For friends and family
As of 9/4/20 the hotel is closed. We were made aware of this upon arrival and told
Reviewed: 20 Aug 2020
1.0/5.0
Below averageSolo stay · For leisure
I was informed upon arrival that I couldn't stay due to them being a pop-up homeless shelter. I never received any form of communication alerting me to this, nobody is at the phone at the hotel to even check this, and now they're refusing to refund me the $610.41 I paid to stay there.
Avoid this hotel, period.
Reviewed: 14 Mar 2020
3.0/5.0
Good The floors were uneven and the bed was uncomfortable. There was a smell to the building as well.
Reviewed: 9 Mar 2020
2.0/5.0
Below averageStayed with partner
Not until we arrived did I learn that there was a $30 per night 'facilities fee'. Also I had to pay $40 per day for parking, while most places around provided parking with a room. So when you're looking at the price here add $70 per day if you want to compare apples to apples.
Reviewed: 9 Mar 2020
2.0/5.0
Below averageStayed with friends · For leisure
Hotel was not able to accommodate checking in early, which OK not a guarantee with hotels. When we did finally get to check in there were no towels, our room was tiny, stains on all over the carpet (bring slippers!), & the bathroom setup did not make sense. It had a tiny sink with an oversized faucet so water would get all over the floor when you used it. Also, the toilet paper post was practically on the floor so it’s an awkward stretch from the toilet. The room gets very cold at night, no adjustable thermostat in the room which is ridiculous! When we asked the front desk about they said they would try and find us a portable heater - never received one. I would avoid this hotel at all costs! Pay whatever it is to stay at a decent place.
Reviewed: 9 Mar 2020
5.0/5.0
FantasticStayed with family · For leisure
The room was clean and very quaint. The beds were very comfortable and my husband and I slept great!
Reviewed: 5 Mar 2020
2.0/5.0
Below averageFor business
Awful, first room, No widow, over 95degrees, a closet with a bed stuck in it. Terrible not at all like the photo.
Staff assisted the second room, better, again no window. Floow ac unit blowing air into the room. Needless to say, I fell ill the next day with an awful sinus infection. Photos are a misrepresentation of the rooms.Hotel staff was super nice. All in all.
Reviewed: 2 Mar 2020
5.0/5.0
FantasticStayed with friends · For leisure
Great location for navigating the city. Cute boutique style hotel. Comfy beds
Reviewed: 28 Feb 2020
3.0/5.0
GoodStayed with partner · For leisure
Have to illegally go down a street to access property per staff. Also staff does not answer phones at thw front desk and waited for 30 minutes on hold fpr a manager when they hung up on me. Rooms are extremely small.
Overview
Exploring the area
Transport
Powell St & O'Farrell St Stop
Treis SF (railway station)
San Francisco International Airport
Attractions
Flood Building
SFO Housing
The Food Emporium
San Francisco Centre
Union Square
Hilton Union Square Garage (Propark)
Golden gate park
Alcove Theater
Non-smoking throughoutElevatorAccessibilityHousekeepingSafety deposit boxFast check-inFast check-outMultilingual staffFree wired internet Wheelchair accessibleBreakfast service (additional charge)Property policies
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