Chancellor Hotel on Union Square

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I am sure we probably got one of the cheapest rooms in the hotel as the view was of the mechanical equipment and roof outside and the beds were 2 twins. We had reserved a better room but we arrived early and staff allowed us to check in early to Room 208. Still, it was wonderful. It is clear that whoever planned out the amenities and presentation was a woman as everything was so thoughtfully done. From the fresh baked cookies, water cooler and high scale coffee preparation machine in the lobby to the Qtips/cotton balls and pillow selection menu, everything was done exceptionally well. Staff were friendly and helpful and the hotel was clean and well organized. I was impressed that the AED machine was visible in the lobby right at the elevator/stair entrance. The cable car stop was right outside, the subway was about a block and a half away and everything went wonderfully.

A great place for the value and convenience. Very cute, old world charm, and a great location to take public transportation to all areas of the city. The staff was super friendly and helpful; the lobby offers cookies, fruit, water, an automated coffee/latte/cappuccino machine, and fresh popcorn. The only drawback would be the lack of air conditioning (which they warn you about); the fans made it bearable, but I'm not sure it would be if the weather was any warmer (it was no hotter than 70° during our visit, and the room got a little stuffy.) Would definitely stay here again.

The room was clean and the staff was friendly and helpful! The location was also good!

The far above average friendliness of the staff (including the front desk support and bell boy/concierge), cleanliness, availability of in-room TV, USB/aAC and WiFi connectivity, availability of filtered water, coffee drinks, other snacks in the lobby, friendly lady at the bar, all made this an exceptional stay for me.

I rarely write a review but this hotel was at the perfect location, lovely room, staff was accommodating with my laye checkout due to a meeting. Room was a little on the warm side byr the fan and cracked window made it comfortable. Will stay again

Affordable and comfortable, with friendly staff and a great location. The hotel is a bit on the older side, but it’s kept clean overall. They go the extra mile by offering not only water, coffee, and tea, but also tasty cookies and apples in the lobby. Small touches like these can make a big difference when you're traveling. The room felt a little stiff, but opening the window for a few hours helped improve the airflow. Since my room faces a busy street, I could hear the noise from nearby events, so bringing earplugs might be a good idea if you're a light sleeper. Overall, I’d recommend this hotel for budget travelers and would happily stay here again.

Amazing stay

Excellent location.

Todo fue excelente

Very convenient area. We have stayed here many tines. A block near the Union square and parking under, and Macys. Restaurant and stores around.