JL Hotel Shanghai LujiazuiOriental Pearl

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was ok but was a non smoking room and all you could do was smell smoke coming up through drains in bathroom from downstairs which was ridiculous. The staff one or two were helpful one said they don’t talk English at the hotel even tho is advertised on Expedia I got lucky with a local driver to get to my tours cause the hotel was not much help I had breakfast included but was just a voucher for a place down the road which did not have much choice to eat for someone who was not used to the food there that was suitable for breakfast as the week went on the staff warmed to me after I was respectful and would often wave towards the end. I think it could work harder on accommodating people from anywhere if they want customers from anywhere.

My son and I had an incredible stay here. The staff was amazing and the location was perfect and close by to everything you need.

The only thing everything looked very clean but I noticed the bedsheets were not and woke up with 2 large bug bites and when I pulled back the sheets there were little black dots and short hairs that were not mine as I have very long hair, I did call the hotel staff and they took photos and asked them to please change for the next person. The property itself was very clean and the breakfast buffet made up for it, and the hospitality was great. The room was clean for the most part. But check under the bedsheets.

Very close to every thing

Ok. Not the best location, not the best staff. Simply ok

room is clean，staffs are very friendly and responsive to our requests. The only regret is the room we stayed has no window.

Super helpful and friendly staff. Room was good and clean, tons of shops and eating options nearby and a quick walk to century link mall

Will not stay at this hotel in the future.

Staff at the front desk was great. Helped me get a discount for my room. Highly recommend

Very friendly staffs, the hotel room is very clean and overall very nice. Recommend.