Xinjiang Kanas Ring Road + Turpan 7th/9th (Tianshan Tianchi + Kumtag

I initially obtained KLOOK through Xiaohongshu. I felt that the initial sales communication with the platform was pretty good. However, as the departure time approached, there was no butler to pick me up at the airport or provide accommodation during the itinerary. On the night of departure, I was ranked second in the group. The pick-up information was received on the same day, and the overall experience was very poor. This time we were traveling in a group of four people to Northern Xinjiang. Before departure on the first day, due to vehicle arrangement problems, all the morning time was wasted. The local travel agency attributed the responsibility to the luggage problems of the four of us. The receptionist driver asked us to contact our registration platform respectively to obtain a solution, but the platform personnel on duty did not solve the problem. We felt very powerless. The enthusiasm and responsibility of the initial communication group actually dissipated. In the end, the platform assistance from other friends in the group After the issue was resolved, no one at KLOOK gave feedback or comfort. After checking, the Siye Travel Agency we contacted this time was just established in June this year. In fact, it does not have a lot of experience. From the first driver arranged, we can feel that the so-called management of the travel agency we contacted in the group is also various. Shirk responsibility. I signed up alone this time and chose shared accommodation. The accommodation information for the entire trip was only given to me after I repeatedly asked the housekeeper in the group after I arrived in Urumqi on the first day. The overall experience was really poor. The trip lasted 9 days. Here, we did not inform in advance which days we would live together and which days we would live alone, and we did not even inform the driver. However, we still have to praise the driver (Master Bu) who changed cars later. The driver not only drove The technology was good and he was very responsible. Since the original itinerary had a poor experience, the chef later took us to some niche filming locations. On the last day, the chef was also very responsible and sent us to our hotels respectively. I originally thought KLOOK was a great platform, but the reality is very different and I won’t choose it again in the future.