Isla Contoy & Isla Mujeres One-Day Tour from Mexico

Additional information

For Sea/Lake Tours

• Please be mindful not to feed the marine animals, walk on corals, or engage in any activity that may damage the marine ecosystem

Safety / High Risk Disclaimer

• Please be responsible for your personal belongings. Klook / the operator will not be held liable for any lost belongings during the trip

Language schedule: English and Spanish are available daily; other languages vary by day of the week

• English & Spanish is offered every day
• German: Tuesday, Friday & Sunday
• Italian: Monday & Wednesday
• French: Monday, Tuesday, Friday & Saturday
• Polish: Wednesday, Fridays, Saturday & Sunday
• Russian: Monday, Wednesday
• The following items are prohibited: Sunscreen and insect repellent
• Sunscreen policy: To protect coral reefs and marine life, sunscreen is prohibited on Isla Contoy. Please apply biodegradable sunscreen at your hotel before arrival and only after all water activities have concluded
• Smoking is prohibited
• It is recommended to apply eco-friendly sunscreen and repellent before departing the hotel for maximum protection and environmental safety
• Please note that the safety briefing and check-in procedures (Restrooms, seasickness pills, etc.) will take place at Marina Muelle Flamingos Cancun
• Please note that pickup times are determined by daily logistics and will be formally communicated at the time of booking confirmation

Prohibitions & Limitations

• This activity is not recommended for anyone with impaired physical mobility
• This activity is not recommended for pregnant women
• The activity is unable to accommodate the following dietary requirements: vegetarian diets
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Please dress accordingly depending on the day's weather conditions
• The following items are prohibited: weapons of any kind
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• It is your responsibility to inform the operator if you have any special health conditions. The operator is not responsible for any adverse effects which may arise from any treatment.

What to bring

• Change of clothes / Sunglasses / Caps or hats / Swimwear / Cash / Towel
• Camera
• Extra money for souvenirs

What to wear

• Comfortable shoes: Walking shoes or sandals
• Light clothing

Accessibility

• This activity is not stroller and wheelchair-accessible
• Participants using wheelchairs/mobility equipment should be accompanied

Buffet lunch

• Grilled chicken or Tikinxic-style fish
• Rice
• Salads
• Tortilla chips
• Tortillas and sauces
• The menu is subject to change depending on the season and availability of ingredients

Vehicle & luggage info

• Luggage allowance: 0 pieces of standard-sized luggages
• The operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued
• Luggage storage services are not provided

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Full refunds will only be issued for unsuccessful or rejected bookings
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• To reschedule or request a full refund, please contact the supplier/operator: (+52) 9981496453

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Important: Infants and children must be included in the passenger headcount
• Free for children aged 0-3
• Children aged 12+ will be charged the same rate as adults