Yen Bien Luxury Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was very good overal #1005, but if being very very picky. There was little metal thing on floor looked like a vacuum part or something. The vacuum missed a little bit of stuff in one spot. The entire room wasn't wiped down from top to bottom. Otherwise the room was very good. There no instructions for using climate control in the room. Someone in there infinite wisdom put it between the beds at night table level without a tilt screen instead of eye level. Our country does not typically use this type of controller. I don't think they could have made it more difficult to use if they tried. In fairness a guy came right up when i complained and got the heat on. It would be nice if they asked temperature prefferrence when booking and precondition the room as some units take so long to repond. Also the phone had no instructions or information on how they billed with it. I did not even know how to call the front desk. Attention to detail goes along way in my books. The place was what you expect but lacked the extra touches to be great. You get the idea they are relying on the pretty, smiling reception selling the place not a cohesive effort to be great.

Beautiful spot and beautiful rooms.

Large spacious room. Good Brea.

The hotel is beautiful with luxurious rooms, comfortable beds and satiny sheets. The breakfast buffet is spectacular with Vietnamese and western food. The staff was very friendly and welcoming. The location is terrific in the central city. The taxi ride from the bus terminal to the hotel was inexpensive and short. Robert Glenney

Great job everyone

We stayed just for 1 night before doing the Ha Giang Loop. Nice room and they were kind enough to hold our luggage for 4 days while we did the motorbike trip.

Very well appointed and friendly staff.

Friendly and helpful staff. Efficient check in & check out process. The massage service was excellent and cost effective.

Upscale hotel, clean bathroom, full tub

Hotel was decent and clean. The staff was friendly and courteous and the hotel has free breakfast with many options including chicken and beef pho. I would stay here again.