Dos Ceibas Tulum Feel Good Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Was a great time!

Beautiful place although the free breakfast was a little underwhelming and had small portions. Staff is nice, place is kept clean :)

It was nice place to stay staff was really nice and helpful also they where kind to tell us about when asking information.

Very nice and friendly staff and the hotel is right on the beach and close to a lot of restaurants, convenience stores and night life

My friend and I had a wonderful stay at Dos Ceibas! Staff were very friendly and helpful, and we felt welcomed! The food from the restaurant was so good and we ate there maybe half of our stay. You can tell the property is a bit older, however the upkeep has been pretty decent! It was great having easy access to the beautiful beach too, a must when in Tulum. We definitely would stay here again, and I’ve already told friends and family this is a good place.

The staff were all very friendly and polite. Very relaxing stay overall

I will first start with they left me stranded at the airport when I made arrangements for their shuttle service. I landed at 3:45 and didn’t get to hotel til just after 6. When I arrived, there was no one to check me in. I waited another 20 minutes for someone to get me into a room. I paid for a superior room, and it was not what I received. I was told that the pictures shown on Expedia are different from what you actually receive. He said it has been an issue, but they haven’t done anything about it. So there is that. The rooms were clean. There was no hot water my entire stay. Not even a tad bit Luke warm. I left on day 6 of 7 because I was just over it at that point. No complaints on the food. It was okay. Not the best or worth talking about, just ordinary. Be sure put a towel on a beach chair early in the morning because the people not staying there but using their amenities will take every single chair. They will put a towel on a chair then leave for several hours. I booked a scooter through the guy at the front desk. He said it will be there by 10am. I was at the front at 9:55. For over an hour I was told it will be here in 5 minutes. When 10 more minutes went by, they would just say 5 minutes. That got old and very irritating. The people who work there are nice but that is about it. Most of the time you can’t find anyone at the reception area. I would absolutely encourage you to keep looking for a different place to stay. They really don’t have it together there.

Nice place to stay, enjoyed it. Staff is friendly

Todo estuvo perfecto

Wonderful stay; beautiful beach and amazing staff