Hotel Campanile Amsterdam Zuidoost

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

From me booking i sent an email to stay i might get three an hour early so can i just wait at the reception.I did not get a reply and on getting there ,there was this elderly man at the reception who was very rude towards my sister and i. We stood there for almost 30mints as he appeared to be very angry...we literraly had to ask if he didn't notice us and if we could sit down and all he said was he was busy and had to attend to people. So we had to ignore him and go sit down as we were tired. But over all i would give it 3 out of 5 because other staff members were hospitable but the cleaner never came to clean our rooms for the days we spent there.

The hotel was clean, the staff friendly.

*

Dont go on the ground floor

Feels like home away from home…

Great location, a stones throw away from the metro which takes you to the centre of Amsterdam in 20 mins. Rooms were great, we had 4 rooms in total, 1 of them was upgraded to their new superior rooms which was lovely but even their standard rooms were great, only difference between the standard and superior was larger tv, larger bed, nicer flooring and a rainfall shower. The bar area was lovely and overall we had a great stay

Easiest location to public transit, less than half a block walk. Can get anywhere from the location and it’s at the end of the line, in a very quiet area. Can still order pizza in the later evening after the restaurant is closed.

N/A

Our stay at your hotel was mostly positive, thanks to the welcoming and professional night staff who made us feel comfortable. However, our experience was significantly impacted by the rude and unprofessional behavior of the Guest Service Manager, Lisbeth. From the moment we arrived, her attitude was cold and unfriendly, as if she owned the hotel and we were staying there for free. On the first day, Lisbeth wrongly accused us of needing to vacate our room, despite us booking an extra day. She insisted we leave until finally checking the system, only to realize it was her mistake. Holidays are meant for relaxation, and when you have staff like this who accuse guests without verifying facts, it completely ruins the experience. The next day, after extending our stay, we requested the room to be refreshed. Lisbeth shockingly informed us that it wasn't necessary to clean the room or change the bedspreads, even if we stayed longer. As paying guests, we were entitled to basic housekeeping, but she was dismissive and rude. While the rest of the staff were excellent, Lisbeth’s constant rudeness and lack of professionalism overshadowed our stay. I strongly feel,Lisbeth needs serious training in customer service as her current approach is unacceptable and damaging to guest experiences especially when her role is a.Manager in a hospitality sector. I hope this review is taken seriously please.

Be careful of mosquitoes.