Orchid House Tulum Jungle

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Frank was very nice and professional! He helped us on everything we needed! And all of the staff over all were amazing! They keep the property clean, smells good and food was amazing! They cleaned my room every day! The property is closed to everything you need restaurants, beach, cenotes, groceries and gas stations. Thank you to Frank and all the staff for making my Stay wonderful and welcoming!

Breakfast was fresh but very late every morning. It started after 8am, i had trips planned and needed to leave early on fee days but there was no breakfast. I tried looking around the property but couldn’t find anyone to ask. Also, apparently there was a waterfall but they didn’t turn it on until my last day of trip. They also tried to put me in a different room than the one I booked ( Orchid Suite). I has to ask them about it and then they moved me.

We have a great team experience at Orchid House Jungle. The hotel was beautiful and peaceful. The food was amazing and fresh. The staff was the best, they were accommodating to our needs and help facilitate rentals and tours. We felt like family there with the personal approach and attention. We visited the sister hotel and they were great as well. The continental breakfast was perfect and rooms were cleaned everyday. We will be definitely coming back.

The property is absolutely beautiful, and well maintained. The staff, especially Frank the concierge, is very attentive and responded quickly to all requests. I went to Tulum to celebrate my 50th, and it did not disappoint!! Frank and staff decorated and maintained the room daily. I returned from my daily outing to a new surprise daily! My family ordered balloons, wine, and a cake- everything was spectacular. They really paid attention to detail. Things to know: -The hotel is not on a beach, but it is near it- short 10 min taxi ride away -The hotel has beach cabanas but does not provide a way to get there- I suggest they have shuttle service to these cabanas for customers to enjoy, as taxi’s are not cheap -There are local bike/vespas for rent -There are great restaurants within walking distance- we had great local food, and Pizza nearby. -Near activities like snorkeling, and the ruins - but you have to pay for transportation to get there - They offer complimentary Continental breakfast (fruit, coffee, yogurt parfait, toast, and Jam)- delicious! -You have a private outdoor soak pool in your room. but be mindful of mosquitoes- they are vicious! I recommend a stay here, but i recommend you either rent a car, or Vespa to get around, as taxis are costly. Buy the local mosquito repellent!! You’ll need it for outdoor dining, and activities.

I had a quick but comfortable stay. They were kind and comfortable stay. The property is nice, but I’m a bit of disrepair. The pool was disappointing. It’s not really a pool and had no sun beds or actual sunlight over the “pool”.

Staff were friendly had a great jungle like experience

The food was really good but offered no alcoholic drinks at all.

Staff was super friendly and accommodating!

Pros Beautiful, quiet jungle setting Very comfortable bed Friendly staff Excellent huevos rancheros Relaxing front balcony hammock Cons / Things to Know Pool is smaller than photos suggest Property could use some updating Our shower only had cold water Bed canopy and curtains could use washing No in-room coffee or minibar in our room Room less styled than photos online No seating on rear balcony by plunge pool “Nest” dinner space appears to be out of use Overall Feels more rustic boutique than a 4.5-star stay Beautiful atmosphere and peaceful setting

This property shouldn’t be promoted as a hotel. Not convenient