Sheraton Princess Kaiulani Waikiki Beach

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great hotel! Beautiful view! Loved the staff. We even got a little anniversary gift.

Remodeled room but not the bathroom. Had a room with double beds and the lights were on the outside instead of near the nightstand in the middle. Room has a coffee maker, hairdryer, frig and safe. There are no toiletries like cotton swabs, razors, shower caps ... just a bar of soap and the shampoo, conditioner & body wash attached to the wall - had a musky woodsy scent - not my favorite. We have Bonvoy Gold and Hotels.com Platinum and got Zero upgrades bc they said they were fully booked. I looked on hotels.com and could book the upgraded room for the exact dates I needed. Basicly they don't want to give you an upgrade. I asked for a microwave and they wanted to charge me $25 for the week. I asked if they would comp it since I didn't get any upgrades. The lady at the front desk said no. I had 4 rooms for 5 nights and come back to this hotel every year for a family reunion. After I told them I probably wouldn't return - the front desk called and said the manager said she'd comp the microwave. The nice thing is that with Bonvoy Gold you can borrow beach chairs to use. The pool hours are like 8am to 7pm, not long enough. The only amenity we used was the lei making. It's a $40 a night charge for amenities so I wish we had used more. I wish this was included in the hotels.com price. We were on the 12th floor with a partial ocean view and could hear the airconditioning units on the surrounding buildings on the balcony - so we rarely enjoyed the balcony

Do not expect valet parking. They only have self park in a garage they share with another hotel. We were lucky to get a space after driving around a completely full garage several times. No idea where we could have parked otherwise in Waikiki! No elevator that is easily accessed or even found. We had to lug luggage down 3 flights of stairs. Going up was worse, I had to leave my husband with the luggage, climb the steep fairly dirty stairs and then drive down, illegally double park to get him and luggage inside.

Good

Very friendly staff. Great location. Highly recommend it!

I loved everything about this hotel It was wonderful didn’t want to check out

Air conditioning unit right next to and at the same level as the bed and very noisy with one high speed. Resort fee exorbitant!

The staff and service was great!! Had. Few bumps in the beginning but we had a very good smooth ending!! Thanks to Kianna at the front desk to greet us with a smile for to change the air in any room. Also another fmamile with a perfectly timed can of cookies. Thank you to everyone at the hotel I fig of t to mention ! Duke, waiting at the entrance and Carlos at the poolside. Always felt welcomed and at ease...... Arigato from Victoria, B. C. Canada,!!!!!

Parking was terrible. There was not a valet so we had to do self parking in the hotel garage. We literally got the very last spot near the roof. It was a maze to get to the hotel because there we no elevators we could find. My 73 yr old husband has problems with stairs but we had to walk down with our luggage. When we left, he couldn’t make it up to our car. The hotel manager escorted me through the maze up the stairs to get to my car. Breakfast was over $70 for an order of eggs, a plate of pancakes and two orange juices.

Excellent location and the atmosphere was superb