Ale Nhatrang Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I would never stay at this hotel as I do not want to risk my booking cancelled on the day I check in. I made my booking around three weeks in advance and the day before my booking I received an email from the hotel to say welcome and they look forward to have us. The next day when we arrived, the hotel told us they didn't have any room available because they had "lost" our booking. They gave us the option to stay at a different hotel which was not the location we wanted, or they cancel our booking and we have to find another place to stay. We were very tired from a long bus trip and intead of going out for dinner after checking in our room, we had to run around trying to find accommodation at the very last minute, which was neither easy or pleasant. I do not believe the hotel "lost" our booking, because if they did, then why send the welcome email? I have heard that hotels deliberately "lose" your booking and move you to a different location if they can get a higher price for the room you booked. I don't know if this was the case here, but I would not want the experience of running around trying to get last minute accommodation around dinner time again.

One thing I certainly have a problem with is that all of my personal information was photocopied and sitting out on the desk along with the personal information of others guests, right there in plain sight in a stack. Passport info, signature, home address, age, photo etc, just sitting right there on the desk. That’s what computers are for. Too many places in Vietnam ask for your passport information and don’t seem to think it’s important to keep it safe.

Will stay here again

Everything good

Only stayed the one night but wouldn’t hesitate to stay again,excellent value for the money Clean and comfy,that’s all you need

We stayed here for 4 days. Overall it is good experience. But, I would suggest the hotel mop the floor when doing daily room cleaning. The floor is a bit dirty when we came back from the outside. Otherwise all ok.

The staff was super friendly and accommodating. The room is a little small but is fair for the price! Even though they don’t have a gym I was able to find a gym around the corner.

As a mature couple from Canada, we had a very good two week stay at Ale Nha Trang. The few issues we had were quickly addressed. Management and staff were very friendly and accommodating especially Tam in the breakfast room. They obviously work very hard and are eager to please. They were particularly interested in our opinions on service and how they could do better. They quickly adopted our suggestions. We had a great balcony with a view of the city.. Unfortunately construction noise is constant in Nha Trang, difficult to escape from any hotel in the downtown area, and we didn't escape it either. The hotel is situated at the end of a side street with a dead end so traffic noise was not an issue. Our room was a pretty good size for the prize we paid and the hotel being new everything worked well. This was our fourth trip to Nha Trang so we feel we know it well. The hotel is well within a three point five star rating. It has a great pool on its roof with a great view of the city and peekaboo ocean view. We should like to especially thank the owner/manager, Nhung for extending our checkout time and offering a ride to the airport.

Was a nice hotel for a 3 star. Room was clean and staffs were helpful. Apart from that, there were too many tourist from china that stay there as well. However the china tourist seems to be talking too loud along the rooms they occupied. These becomes a terrible nightmare for those staying around. Perhaps the hotel could leave a notification to these tourist that are behaving in such a manner by telling them upon check in.

This hotel’s main entrance is down an alley....a bit disconcerting when arriving at night. The lobby is just as shown online and the staff tried very hard to cleanup and accommodate us during a stage 2 hurricane. Our room was 1” deep in water when we woke up in the morning. However, the walls in our room had splashes of something on them that had not been cleaned up from a previous guest, floors we’re not clean and the towels were thin and old. Was expecting a 5 Hotel experience...would rate this hotel a 3 at best. The staff deserves a 5 rating.