Wyndham Costa del Sol Cusco

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel has a beautiful entrance and a charming central courtyard, and the location is excellent—it’s within walking distance of many attractions in Cusco. Unfortunately, that’s where the positives ended for me. The service throughout my stay was disappointing. Several staff members came across as unfriendly and rude, particularly in the restaurant. I also felt uncomfortable because I had the impression I was being watched or checked on frequently, which made me feel more like I was being treated with suspicion than welcomed as a guest. The room was very outdated. The furniture, fixtures, and overall condition felt old and in need of renovation. The breakfast was another letdown. Many of the hot dishes were excessively salty, making the meal difficult to enjoy. The biggest concern, however, was finding a bug that looked like a small scorpion crawling on my bed. Regardless of exactly what it was, discovering it in the room was unsettling and significantly affected my confidence in the hotel’s housekeeping. I also found it frustrating that the hotel advertises 24-hour room service, but when I called one evening because I was sick, I was told the kitchen was closed. That was especially disappointing because I was relying on that service. Overall, while the location and courtyard are lovely, the poor service, outdated rooms, disappointing food, and cleanliness concerns mean I would not choose to stay here again.

Everyone was very kind and helpful! We enjoyed our stay!

Nice staff, there is unlikely any early check-in available but can store luggage. Breakfast end times vary based on the weekday versus weekend. Breakfast was so/so. Room was spacious for 3 people. Courtyard was great to hang out at. Overall, a pleasant stay!!

Relaxing with a loving, caring professional staff! Breakfast is like being catered to by your favorite chef!! EXCELLENT STAY

Loved the ambience, location and great food! Would definitely stay there again.

Great hotel with amazing central location! Staff were all super nice and helpful. Would definitely stay here again!

The room was amazing and the staff were incredibly kind despite my lack of fluent Spanish. The breakfast and dinner were fantastic

Formerly a Viscount's residence, the photogenic Costa Del Sol Cusco sits in a great location, walkably close to the center of a beautiful city. Meals in the hotel restaurant and at the breakfast buffet were fantastic. Staff were very helpful. Our room had uncomfortably overstuffed pillows that might have been designed by the Spanish Inquisition, so thick they threaten to break your neck. In fairness, my body was getting used to the thin air in Cusco and that also played a role in my restless night. The bathroom exhaust fan rattled noisily, but the air conditioner's rattle was far worse, indicating a low standard of maintenance, which was surprising for a hotel of this caliber. Local attractions: We hiked around an amazing Incan ruin called SAQSAYWAMAN, elevation 12,139 feet (3701 meters), and later, back in Cusco (elevation 11,150 feet) my wife suffered a severe bout of altitude sickness. With the dry air, maybe dehydration also factored in, but suddenly at dinner she was hammered hard when a massive headache and multiple attacks of nausea struck. I have three suggestions to help you avoid altitude sickness: 1) don't fly to Cusco directly from Lima. First visit Arequipa at around 7000 feet so your body can gradually acclimate to Andes' elevations, especially if you live near sea level as we do; 2) you can buy little bottles of oxygen at any pharmacy, and those really help when you're struggling for breath; and 3) they sell altitude sickness drugs at every pharmacy.

I can’t say enough great thing about this hotel. The location is perfect. The hotel is clean and beautiful. The staff is ever present and always kind and helpful. I would stay here again.

Nice Location, rooms are spacious . Helpful staff. In-room massage available to purchase . Breakfast was fine .