Holiday Inn Tulum By IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room, staff very nice, excellent!

Clean room. Great value

Excellent stay!

We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family.

Vary nice hotel, clean, great location, awesome staff.

Everything was very nice and we enjoyed it!

It’s a good hotel but could be cleaner.

Area clean rooftop not clean, Pool is good, reception professional, staff very good the area was warm no air condition

We loved the restaurant. During our 10 day stay, they always made sure we had all we needed. Special thanks to William in the afternoon by the pool… always made sure we had water!

The room was nice but we couldn’t get a key because their system was down. Also no washcloth in the bathroom and no do not disturb sign for the door so maid woke us up .