Luggage delivery service from Japan to Hong Kong (provided by eBackHome x SF Express)
- Direct pickup from the hotel to send back to your residential or business address in Hong Kong.
- Free luggage bags provided; items will be shipped in SF standard boxes before dispatch.
- Cantonese-speaking customer service available around the clock.
- After placing an order, simply leave your luggage at the hotel front desk.
- SF logistics tracking ensures a secure and reliable process throughout.
Package options
[Up to 5% off] Hotel Luggage Pickup Service (Direct Delivery from Hotel in Japan to Hong Kong)
[Up to 5% off] Luggage Delivery Service (Direct Delivery from Japan SAGAWA Service Point to Home in Hong Kong)
What to expect
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Good to know
Confirmation
- You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.
Luggage Services
- Every day before 2 PM Hong Kong time, confirm your order with the “eBackHome” customer service, and you can pick up your items the next day at the earliest. Even if the customer has left Japan, as long as the luggage is left at the hotel front desk and instructed for the staff to hand over to the courier, “eBackHome” will handle the subsequent arrangements.
- Please ensure the hotel has a front desk and is able to keep your luggage until the courier picks it up the next day.
- After placing your order via Klook, please WhatsApp customer service at 91435648 to confirm. Simply leave your luggage at the hotel front desk.
- *If you purchase the luggage option, shipping is limited to a suitcase only
- Customers may use a suitcase to ship goods or prepare their own luggage bags/boxes and pack the items. Goods will be collected by the third-party courier Sagawa and delivered to the SF Express warehouse in Osaka. Upon arrival at the warehouse:
- If customers choose to use an SF Express box, the merchant will repack the goods into a standard SF Express box for shipping.
- If customers choose to use a suitcase, to ensure the suitcase's integrity, the merchant will wrap it with three layers of bubble wrap for protection. The final shipping fee will be calculated based on the total dimensions (sum of three sides) of the packaged item.
- *To ensure adequate protection of the goods, all self-provided boxes or luggage bags (including Sagawa boxes) must be repacked into standard SF Express boxes at the warehouse before shipping.
- If the size/weight of the packed box or suitcase exceeds what you purchased, you’ll need to pay the price difference before shipment. (Customer service will notify you via WhatsApp.)
- Before using the service, please fill out the reservation form here: https://www.ebackhome.com/hotel and confirm your booking with customer service by 2:00 pm one business day in advance, providing your Klook order number.
- After ordering, you’ll need to fill out an item list for customs clearance. You may contact customer service on WhatsApp in advance for more details.
- Please check the list of prohibited items before sending.https://www.ebackhome.com/restricteddelivery
Additional information
- Please hand carry your passport, flight documents and other important personal items
- Customers may use their own sealed zip-lock luggage bags, which can be purchased at 100-yen stores or Donki in Japan. After the goods arrive at the warehouse, the luggage bag will be placed inside a standard SF Express box for shipping.
- Currently, we only provide packaging bags delivered to hotels for customer use. This service requires a reservation at least three working days in advance. An expedited delivery option via Yamato Transport is available for an additional fee.
- Customers can visit our Asakusa service point, where packaging bags are available. Goods sent back to the warehouse will be repacked into standard SF Express boxes for shipping
- A new luggage storage service is available at our Osaka warehouse. Customers can bring their luggage directly to the warehouse for shipping or hand it over to staff for packing. On-site repacking services depend on staff availability and are not guaranteed to be completed immediately. Customers may leave their luggage at the warehouse, and staff will inspect and process it afterward.
- Customers can purchase boxes at our partner Sagawa Express service points. For details, please visit: https://www.ebackhome.com/servicepoint
- Boxes can also be purchased at post offices or Yamato Transport (Takkyubin).
- Customers can try requesting boxes from hotels, convenience stores, or Donki, as these locations typically provide them. You can show the following Japanese text to the staff: すみません。 宅配便を使いたいですが、 現在段ボールを持っておりませんので、 もし余っている段ボールがあれば、1-2個いただけますでしょうか。 宜しくお願い致します。
Location
Contact us
Reviews
This is the first time I've used a luggage delivery service to Hong Kong. I was really nervous before because I didn't know how to fill out the form and many things were unclear. But it turned out to be very convenient. After placing the order on Klook, someone followed up quickly via WhatsApp. The customer service from ebackhome Japan (Home Easy + SF Express) was great, very nice. They were willing to help me even though I didn't know how to fill out the form. They answered all my questions on WhatsApp almost instantly. My luggage was picked up in Shinjuku on Sunday and delivered to my doorstep this Wednesday afternoon. It's such a small price to pay to avoid carrying a ton of stuff, I'm so happy! 😍😍 Frankie from SF Express in Hong Kong was also very helpful. Next time I'm in Japan, I can go crazy shopping without worrying about a woman having to carry so much stuff alone 😂
My first time using this service, and it feels so convenient. Shipping from Shizuoka back to Hong Kong only took 5 days. The luggage shipping process is also very simple. After organizing your luggage, just hand it over to the hotel front desk for forwarding. If you have any questions, you can contact the shipping company via WhatsApp. However, there are a few things to keep in mind. You need to carefully pay attention to the shipping company's requirements and register and fill out the relevant information beforehand (I didn't read the details carefully, which almost led to a disaster). It is recommended to complete the shipping procedures the day before leaving the hotel so you can remedy any issues, should they arise.
Before placing my order, I was a little worried about the package getting lost. However, after I placed the order, customer service kept in touch with me, and they were very efficient. The process was simple: the courier picked up the package from the hotel in Japan, and it was well-packaged. It took a total of seven days to be delivered to my home in Hong Kong, as there was a weekend in between. I look forward to using this service again.
This is the third time I've used this service, and it's incredibly simple and convenient to reserve a time slot online. It only takes about a week for items to be shipped directly from Japan to Hong Kong, which saves a lot of time since I don't have to carry everything myself. It's excellent, and I'll definitely use it again next time I go to Japan. Plus, the box they provide does a great job of protecting my snowboard, ensuring it arrives home safely.
This is my first time using this service 👌🙂 The customer service is great 👌👍 They explain everything clearly 👌🙂 There were just some differences in the delivery times! I hope you can improve on that. 😅 The SF Express delivery person really does contact the customer to confirm they are home before delivering 👌👍👍👍 Polite 👍 98 points
The process was convenient and quick. Klook's half-price offer is cheaper than paying extra for an additional piece of checked baggage. A great option for those flying budget airlines and wanting to shop 'til they drop.
Highly recommend, door to door was just 5 business day, meticulously wrapped and arrived sound and safe. Processes and communication was so simple and smooth.
It all happened very quickly. We had to fill out a form, and they took our suitcase there to pack and wrap it.
This is my first time using Home Easy service, and the service is super convenient. The driver will pick up your luggage at your hotel, and then your luggage will be packaged and delivered to your home in Hong Kong via SF Express.
First time using a luggage delivery service in Japan to ship back to Hong Kong. It was so convenient to have my luggage picked up directly from the hotel. Plus, the customer service was very attentive and answered my questions thoroughly.
FAQs
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