Hotel Santa Caterina

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our experience with Hotel Santa Caterina was extremely disappointing. On the morning of our scheduled check-in, the hotel cancelled our booking and arranged for us to stay at another hotel instead. Unfortunately, the replacement accommodation was nowhere near the standard of the Junior Suite we originally booked. The room was small, dark, damp, and had a strong unpleasant smell. While the hosts were friendly and did their best to make us comfortable, the room was not particularly clean and fell far short of our expectations. We also did not receive the breakfast buffet that had been included in our original booking. What made the situation even more frustrating was the lack of support from the staff at Hotel Santa Caterina. We were left to carry two large suitcases across town to the new accommodation ourselves. When we returned to the hotel to complain, our concerns were simply ignored, leaving my wife so upset that she left in tears. Adding insult to injury, we later discovered through that the alternative accommodation was advertised at a much lower rate. Despite this, we were offered neither a refund nor any form of compensation for the inconvenience and disruption. This experience completely spoiled the end of what had otherwise been a wonderful holiday. We cannot recommend Hotel Santa Caterina in any way.

Avoid at all costs! Very tired building and facilities - the door frame to our room was loose, I thought it might fall off. Booked 3 rooms for the family, 30+ degrees outside, the fridge in our room didn't work and we had ants, the shower in the second room cut out mid-shower (also where complaining at check out, the couple behind us heard what I was saying and added that they had had no hot water) and the air con in the third room didn't work - asked for this to be sorted multiple times (along with other things) and all we got was 'I'll have to speak to the manager'. Finally managed to change the room on our 3rd night, but to a cheaper class/economy room. Asked for a discount/refund - same reply and nothing when we checked out. Breakfast was reasonable - that's about all I can say that's positive about this place... Just don't go there!

Good little hotel, good value, good location for visiting Pompeii especially if you are here for a concert in the amphitheater. Better breakfast than you usually get at a hotel of this size!

Did not park

Excellent location

Location is excellent, short walk to the Pompei ruins. Lots of dining and shopping options. They also have secure parking which is important for people on road trips. The staff is quite friendly.

Great staff, good breakfast buffet, close to everything especially the church for mass service.

Also go to place, but sometimes lost power sometimes lost hot water, but they respond very quick

Great staff, very friendly

In definite need of refurbishing. Bathroom had old shower head and casing and door was missing! Security not good as reception not fully manned from 9pm. Only access was by dark car park with open staircase which led directly to all rooms!! However, staff very friendly and helpful as far as they were able.