Ca' di Dio - VRetreats, SLH Collection

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean property. Very good staff snd respectful.

What should have been an uneventful 10-hour stay turned into a surprisingly unpleasant experience because of the receptionist at checkout. Due to a change in our travel plans, we arrived in Venice very late and our original hotel was fully booked, so we made a last-minute reservation here simply to get a few hours of sleep before moving to the Gritti Palace the next morning. This hotel advertises itself as five-star, though it felt closer to a four-star property. That wasn’t really an issue—we were only there overnight. At checkout, my husband asked about a water taxi to the Gritti Palace. The receptionist quoted around €90. He politely replied that it seemed expensive, given that we’d paid less to come from the train station the day before, despite that journey being much longer. She visibly grimaced, said “How strange,” then turned to the concierge and porter and began complaining about us in Italian. I speak Italian and understood exactly what she said. She clearly hadn’t realized that, and seemed genuinely surprised when I translated her comments for my husband. Questioning a price is not an invitation to ridicule a guest. Hotel-arranged transport may cost more, but professionalism should never be optional, and I believe this is what makes this more of a lower class hotel. The room was clean, but at €500–700 per night there are countless better choices in Venice. Luxury is defined by service as much as facilities, and this property fell well short. I would not return.

Perfect location lovely hotel

X

Very good value in Venice and our canal view room was excellent. Doesn’t have the exquisite bar like the St Regis or Hotel Danieli Four Season, but that is not important to us. Breakfast buffet is excellent, we would return

Nice

Shocking lack of five-star service for a pre-paid booking. As long-term luxury travel enthusiasts who spend months on end at premier global properties (such as The Dorchester and The Balmoral), we understand what five-star hospitality should look like. Unfortunately, our arrival at Ca’ di Dio was entirely inconsistent with these standards and deeply disappointing. The Issue: We booked and fully pre-paid for a "Triple Room" (inherently licensed for three occupants) nearly a year ago. Upon arrival, the front desk flagged a system error on their end that registered our 9-year-old son as an infant. -The Handling: While administrative glitches happen, the evening team's handling of this was unacceptable. We waited hours for a resolution. We even went to dinner at Essentia hoping it would be sorted by the time we finished, but absolutely no progress had been made. -The Communication: There was a complete lack of updates or communication from the staff while we were dining. -The Current State: The room capacity is legally correct, the booking is settled, and the staff has already removed the crib since the existing king bedding is perfectly sufficient for us. We do not require a rollaway bed or a room change. Pros: The physical property is beautiful (though minimal/lacking art). Head Concierge Ivan is amazing. Service staff is also incredible. Cons: The front desk management and customer service fail to meet basic luxury hospitality standards. Perhaps inexperience.

Excellent

Our stay in Ca’ Di Dio was nothing short of perfect! The staff were very hospitable and the property is beautifully designed and maintained. We’ll definitely be staying there whenever we are in Venice.

Amazing property but I don’t recommend dining in it as it is extremely over priced.