Mercure Paris Alesia

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel was good, but the lack of air conditioning on hot days was a big problem.

Super

The buffet was great !!!!

The room itself was clean and the location is quite convenient. There are plenty of public transportation options within a short walking distance, including buses and the M4 metro line, as well as restaurants and dessert shops nearby. However, there were several issues that affected the stay. The shower control was extremely difficult to turn, to the point where it actually hurt my hand. The sink also did not have hot water at all, even after trying different settings. Another concern was the surrounding environment. The street corner near the hotel had a noticeable number of homeless individuals. One person even sprayed me with a water gun, and near the entrance there was someone repeatedly approaching and talking to me, which made me feel unsafe, especially traveling alone.

Lovely safe location and easy access to most metros.

I would not recommend this hotel. We booked a superior room with a balcony for our long weekend stay. Unfortunately it was a room close to the elevator (room 610) and the sound of the elevator kept me awake. Also there was a problem with the elevator so the doors were opening and closing a lot. When it was midnight I asked the man in the reception if they had any other room available that was away from the elevator because I could not sleep with all the noise from the elevator. He fixed a new room (304), and by that time I was too tired and it was not the same noise from the elevator. In the morning I woke up at 6am from a lot of noise from the street, and also I noticed there was no mini bar or balcony in that room. I went down to the reception and talked with the girl named Tina in the reception. She was rude and said it was my fault because I wanted to change the room so we got downgraded and now the hotel was full. I asked to at least get the money back for the upgrade and she got annoyed, and told me to send the manager a mail. I have never experienced guest service like this and I have myself worked in a 4-star reception over 6 years. This was a very disappointing stay…

I didn't expect the one person room would be such a small square footage tend it was myself and my daughter trip the room was too small. We did enjoy the morning breakfast Samia hospitality was warm. We enjoyed our trip In Paris we love every second of every day Mercure Paris is a very quaint place to stay.

Ce que j'ai apprécié : Accueil cordial, rapide et efficace. Propreté de la chambre. Wifi efficicace. Ce que je n'ai pas apprécié : Les alèzes qui ne tiennent pas, les serviettes changées tous les jours, écologiquement discutable (je suis resté 3 nuits). Pas Canal+, très étonnant chez Mercure

Clean room, staff welcoming, room could have been bigger

Great straff and nice room