Crystalbrook Byron

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our check in experience was 5 star. Our room was exceptionally clean and well presented. The restaurant staff and bar staff were both friendly and attentive to our needs.

Very quiet and soothing though areas under construction/hoarded off so a bit make shift. Gym is not a resort gym, just a room and guest rooms furnished and decorated to basic not resort level. Menu was good and staff tried to be friendly. TVs had chrome cast which is always a bonus.

Crystalbrook was an absolute gem of an escape. Surrounded by beautiful nature and tranquil surroundings, it was the perfect place to unwind and recharge. The staff were exceptional throughout my stay, warm, welcoming, and genuinely attentive. A special mention to Hugh, whose charisma, kindness, and friendly nature made the experience even more memorable. He is an absolute sweetheart and a real asset to the team. The coffee was fabulous, the amenities were outstanding, and every detail seemed thoughtfully considered. From the moment I arrived, I felt relaxed and cared for. If I could have stayed forever, I would have. I can’t wait to return!

The venue itself is just beautiful. Clean spacious rooms. Hugh at reception exemplified what good service looks like. Attentive, warm, efficient. However my experience in the restaurant was disappointing. I arrived for lunch and found the menu quite limited…thats ok. Then the power went out..this was clearly outside of the venues control so whilst I was disappointed, it’s not their fault. However once I was seated, the waitress didn’t come back to take a drink order or anything. I sat at my table looking towards her..she was happily on her phone for about 5 minutes. Eventually another waitress realised I was being ignored so she came and served me. Told me that due to the power outage all they could offer were hot chips or green salad. Really? What about dips, cheese, platters? No, I was assured chips or green salad was it. So I ordered chips which came out looking a bit “twice cooked” and were nothing special. For me, a venue like this should be offering guests some kind of compensation for the power outage, even just a complimentary wine. Because whilst they can’t control the outage, they can still go the extra mile to ensure the customers disappointment is turned into pleasure. And by the way, there were only half a dozen customers in there so it would have been a small cost for a big gesture. Anyway for me, I will try somewhere else next time, purely because the restaurant experience was underwhelming.

It is a beautiful location. Stunning pool and surrounds - unfortunately the condition of the timber walkways is a real concern. Crystalbrook Byron has to spend a lot of time and money to replace and make good these walkways, to lift their profile and compete in this retreat space.

.

Great hotel, very chilled

Clean and tidy, requires some attention to detail in relation to cleaning ie external entry stairs and under bed. Minor issues … but overall, we would return.

Amazing place ,we would definitely come back…relaxing and close to Byron bay centre

It