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Guests and rooms

2 adults, 1 room

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Shangri-La Surabaya

JL. May. Jend. Sungkono 120, Surabaya See map
Top reasons for booking
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Shangri-La Surabaya is in the business district, a 3-minute drive from Mpu Tantular Museum and 5 minutes from Ciputra World Mall. This 5-star hotel is 1.4 mi (2.3 km) from Surabaya Town Square and 1.9 mi (3.1 km) from Surabaya Zoo.
Family-friendly
Kid-friendly facilities
Shuttle service
Great view
Popular facilities
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Free kid's club
Bar
Restaurant
Swimming pool (free)
Free fitness center
Free spa
4.3 /5 Great
220 reviews
Reviews summary
Wonderful staff and excellent service. Clean, spacious, and well-designed rooms. Calm atmosphere and nice pool. Good food with plenty of choices. Convenient location.
Exploring the area
See map
Wonokromo, 2.9km, About 6 mins from hotel by car
Juanda International Airport, 12.7km, About 15 mins from hotel by car

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Overview

Shangri-La Surabaya

Renovation: 2017-01-01
Rooms: 368
Floors: 17
Star rating:

Shangri-La Surabaya is in the business district, a 3-minute drive from Mpu Tantular Museum and 5 minutes from Ciputra World Mall. This 5-star hotel is 1.4 mi (2.3 km) from Surabaya Town Square and 1.9 mi (3.1 km) from Surabaya Zoo.

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Exploring the area

Transport

Wonokromo

Train stations
2.9km

Juanda International Airport

Airports
12.7km

Attractions

Grand Sungkono Property

300m

Surabaya Town Square

1.7km
See map

Facilities & services

Popular facilities
Free kid's club
Bar
Restaurant
Swimming pool (free)
Free fitness center
Free spa
General
Free parking
Airport, bus/train station pick up & drop off (additional charge)
Air conditioning
Buggy service (additional charge)
Free shuttle service
Designated smoking area
Free childcare services
Gift shop
Elevator
Hair/beauty salon
Accessibility
Non-smoking rooms
Wedding services
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Property policies

Check-in/out Time

Earliest check-in time: 14:00 - midnight

Latest check-out time: 12:00

Check-in policy

The guest responsible for check-in must be aged 17 or above

Special check-in instructions

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Children aged above 11 will be charged as adults at this property

Children can't share existing beds with adults

Extra bed policy

Extra beds are not allowed at this hotel

Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.

Pet policy

No pets allowed

Other fees

Fee for buffet breakfast: approximately USD 24.63 per person

Valet parking fee: USD 5 per day

Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

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