Neu Suites Cozy Studio by Guestonic

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Guests must present valid identification at check-in. Malaysian guests must provide a valid Malaysian IC, while non-Malaysian guests must provide a valid passport. The identification details must match the name on the booking confirmation. The property management reserves the right to deny check-in if the identification details do not match the booking. The property requires a refundable security deposit of MYR 200 for all room types per booking. The refund will be initiated after check-out. Most banks process the release within 14 business days; however, it may take up to 30 days for Touch ’n Go Visa and BSN cards, depending on the bank (1) We do provide the following services with fees: A. Housekeeping B. Luggage storage Please do inform our team at least 3 days in advance if you require those service subject to availability. The fees vary depends on guest needs and availability. Terms and conditions apply. (2) Cancellation and Refund Policy Cancel 14-days prior check in date for Full refund. Cancel 7-14days prior check in date for Half Refund Any notice regarding cancellation that less than 7 days is non-refundable unless stated. (3) Shorten Stay, change date and Refund Policy Guest that wishes to change their check in/out date and get a refund for remaining nights(if any), please inform the property management 3-days in advance. Any notice less than 3-days will subject to management approval. However, change of date might incurred additional charges based on the rate differences among the date. Fee for changes will applies for late minute changes. The property building is newly launched. Please expect renovation and construction noise nearby.Monday-Saturday from 8:00 AM - 6:00 PM.The property apologizes for all inconvenience caused. Please ensure provided id (IC(Malaysian) / Passport-(Non-Malaysian)) are same with the name on booking confirmation slip. If property management found out is different, property management have the right to deny guest check-in. The property requires a refundable security deposit per booking for rooms below: 1. 2 Bedroom: MYR 3002. Small Studio: MYR 2003. Studio Suite with Queen Bed: MYR 200Please note that the security deposit will refunded back within 24-48 working hours, after check-out accordingly The room arrangement is random and based on availability on that day. All photos show in our page is valid and same as actual unit. This property does not have front desk. Our virtual customer service will be online from 9am-11pm only.