The team contacted me a day ago to confirm pick up time and location once again just because we staied at Hilton, center of surfers paradise, it can get messy is the middle of night. To keep safe, the team asked me to stay in the lobby. The driver, Richard, arrived early to pick me up that day. He is a funny guy and very professional, he explained what will happend, some safety guidelines. when we arrived the hot air ballon site, the whole team is setting up things. The team is professional, the one drive the ballon is very experienced, giving us a steady ride.