Incheon International Airport Lounge Service by Matina Lounge

a little further into the the airport but very comfortable. convenient to book and use.

counter wasn’t able to scan the QR code provided by Klook. not sure what went wrong but counter staff took very very long to o manuelly get it settled. was able to get a seat pretty fast and selection was decent . if only charging pod is easily avail, there will be great

The food selection is very limited, and the value for money is not high. The fruit on the plate wasn't even thawed. I took it back to my seat and ate two rounds before I could start eating it. The taste of other food is as salty as ever. The instant noodles they provide are quite delicious, but compared to outside restaurants, the food court next door is better and about half the price. The only thing worth eating is the fried beef cubes. Other than that, it's just okay. It's good that I didn't have to pay for it.

Absolutely miserable experience... Never again. All we wanted was a nice place to relax before a flight, a meal and a shower. The lounge in the ad in the "what to expect" photos looked great. What we got was a nightmare. Clearly this lounge is over ooked by multiple companies like look as the first thing we were met with was a very long queue, which took an hour just to get in the door, where we then found out there was no shower, no massage chairs, it wasn't even a lounge, more like an overcrowded food hall. Can't even say what the food was like because by the time we got in there we had 15 minutes left before we had to start heading to our gate. Klook said we could claim because we'd been smart enough to pay extra for "satisfaction guarantee" but only refunded 30% of the purchase price. NOT Satisfied.

too busy but range if good and drinks were worthwhile

There was a very long line from the entrance of the lounge, and I was unable to enter. Non-refundable... If I can't use it on the day, I would like a refund.