Gumont Guadalajara López Mateos - Minerva

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good location. Hotel services are limited.

The staff here was awesome. From Luis in the bar/pizza place, to everyone working hard at breakfast, the service was great. The room was comfortable. Bed and pillows worked well for me. Walls are thin and you hear everything inside and out, and the water takes 10 mins to warm up for the showers, but pretty minor. I'd happily stay here again. Good location too.

We made our reservation for two rooms through Expedia. When we entered the rooms, we were shocked. Everything was extremely old and dirty. The windows overlooked a demolished building that appeared to be a nesting area for flying insects. When we complained to the hotel, we were told that no other rooms were available. We then contacted Expedia and spent nearly two hours going back and forth between Expedia and the hotel before our rooms were finally changed. The replacement rooms were larger and somewhat nicer, but they were still not very clean and were extremely noisy. Both rooms faced a busy street with heavy traffic. Even with the windows closed, the traffic noise was constant and disruptive. I learned my lesson. I will never make a reservation through Expedia again. In my experience, booking through Expedia resulted in being assigned the least desirable rooms in the hotel.

Staff is the best. clean room very good. Breakfast too bad, no choices, only few varieties which not everyone likes. Parking good. Room big, but no refrigerator.

A good hotel for an overnight business stay.

Great stay

Las almohadas un poco duras para mi gusto. Todo lo demás muy bien.

Desayuno estaba muy rico y caliente. El cuarto limpio y bien equipado

Clean room great breakfast

Loved the staff. Only thing tha wiuld make my stay better is to have a more extensive gym. Great property and people otherwise. Will return