Residhotel Vieux Port

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Très bien situé. Personnel incroyable

We arrived after midnight and everything was locked. We did get an email with entry codes but it was in French. Our limo driver was very helpful and got us in. Without his help we would not have been able to get in and sleep.

Safe and secure place to stay just off the main strip in the old port. The room was clean, the air conditioner kept the room cool, and the shower was really nice. There are lots of resturants in walking distance and about a block from the Metro station.

Better than expected from the images to be honest, the room with terrace was incredible, spacious and clean on the top floor.

I arrived very late, after check-in and closed but the instructions were so clear and deficient, the whole process was painless. It’s a great team!

Clean and comfortable. Close to everything.

Great communication from the front desk.

After-hours check-in was not possible. The hotelier gave us an access code by email to enter the building after reception had closed (we arrived in the middle of the night as our flight was delayed) but the keypad outside the front door did not work, even after multiple attempts. The phone number provided on the door also went straight to a message bank. Expedia assisted with calling the hotelier on my behalf but the hotelier only spoke French and merely reiterated the access code. Had we not encountered another hotel guest who let us into the building we would have been stranded outside all night. Not all reception staff spoke English. The room as advertised promised a washing machine but there was none in our room. The descriptions in that aspect were therefore misleading and deceptive. Further, the room faced a narrow alleyway to the Old Port and provided almost no view. The words 'partial view' in the room description were only technically correct but future guests should be warned that the view was extremely limited and almost non-existent.

Situation idéale. Etablissement propre et agréable. Petit déjeuner frais et varié. Literie excellente. Personnel aimable. Je recommande !

Good location. Very standard room. Bed 140cm only. But clean and practical.