Sonesta ES Suites Reno

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was ok to stay at for the few days that we needed to. I wouldn't stay again. It was nice to have a kitchen. It was noisy and common area were not as clean. Staff was nice but took forever to get a hold of someone.

The pool was close that was the whole main reason I booked . So kinda lame that they closed it BTW its not even getting fixed I think they just dont want you to use it. Coming in the room things were broken they werent aware of the sliding door the curtains pulled aka broken And a D grade okay job at cleaning etc The toilet was plugged & I had to go downstairs to get a pluggger and fix it by myself . Also they dont come to clean your room or give you new towels you have to go downstairs with your dirty towels to get new ones oh and worse part was the shower the shower head spray the body like a a hard hose , at this point it was unbearable to even shower because no matter what I did to fix it it didnt work. Sofa bed was horrible next morning woke up to my back in horrible pain. No sheets etc because that you have to request that ⁰

It was dirt

The staff was super helpful and pleasant. They could do a better job in the housekeeping area. The hallways needed to be vacuuming. Overall nice safe stay!

This is a clean, quiet and safe hotel. Breakfast was excellent. I'd stay here again. Issues to note; Pool was closed (Temps were almost 100 degrees) and the TV has odd basic cable. There were 4- CBS stations but no NBC or ABC and only Fox News for national news.

Loved the property

Pros: comfortable bed, full kitchen, decent breakfast Cons: This place is very worn down and a bit dirty. The carpets are dingy and the floor and walls in the bathroom were dirty. It was appears to also be understaffed. I was there for 4 nights and my room was never cleaned. I had to take my trash out myself. The hallway almost always had linens and bags of garbage on the ground against the walls. There were no healthy options at the breakfast, the fresh fruit consisted of rotten oranges and the “hot” water for oatmeal was lukewarm.

Rooms were spacious however our card never worked to enter the building we were staying in. We were told we needed to walk around to the other side of the building located inside the courtyard. The outside door was left propped open during the day. Pool was completely closed and TV in the room didn’t work, no maintenance person onsite when we reported it. Staff was nice and appreciated our ability to bring our dogs.

We recently stayed at the Sonesta ES Suites in Reno with multiple families, and unfortunately our experience was extremely disappointing. I understand that unexpected issues can happen at any hotel, and I’m generally a very reasonable person. However, the number of problems we encountered showed a serious lack of maintenance and management. Our room’s iron didn’t work, so I went to the front desk to request a replacement. After waiting more than an hour, I was finally given another iron, only to have it leak water all over my white shirt. Another family in our group couldn’t access the hotel from the parking lot because their key card wouldn’t open the exterior door. They had to walk all the way around the building every time they wanted to get back to their room. To make matters worse, the TV in their room didn’t work. When they reported it, they were simply told that no maintenance staff was on-site. A third family experienced a major water leak in their room, which made their stay even more frustrating. To top it off, when we booked our stay online, there was no indication that the pool was closed. This was one of the amenities our families were looking forward to, especially since we were traveling with children. One issue by itself wouldn’t have been a big deal, but when you combine broken equipment, malfunctioning room access, inoperable TVs, water leaks, unavailable maintenance, and a closed pool that wasn’t disclosed during booking, it paints a picture of a prop

That room was clean, the area entrance very dirty, dishwasher full of dirty dishes. dirty patio, the pool was close .the most descasting food. Was very inplacent be in there.