GreenTree Hotel Phoenix West

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This was the second time we stayed at the Green Tree Phoenix West. It has security which was one of our important features. The hotel is quiet and well kept. The staff are very helpful and friendly. Janet greeted us at the check in desk. She was professional, friendly, helpful and made us feel welcomed. It was a quick overnight stay so we were not able to have breakfast. Our room was , quiet and comfortable . When we need to stay in the area we will always be staying at this hotel.

Area is a little Cathy but that’s not the property’s fault. The lady who checked up is was very nice. Breakfast was a little lackluster we ended up getting breakfast at the McDonald’s next door. Our room was clean though.

The hotel was an older hotel but met our needs. The pool was out of service. The property and rooms could benefit from a refresh (bathrooms and ceilings). The staff were wonderful and they had onsite security. We enjoyed the balcony and the view of the mountains and sunset.

None at the time. I have nothing more to say about this hotel I've already told you why I think there's nothing more to tell you

I find the hotel comfortable and will maintain the best they can I have a higher ever been for any trouble coming to Arizona because it does offer a lot of security help if needed. I'm already does the hotel at at this point four and a half Stars it's comfortable I highly recommend the hotel

Room was very clean

The bed and bathroom are ok but wifi connection, the light of the room , TV are not working well. It seems that proper maintenance is not being carried out for each room.

Didnt have breakfast main reaaon we went back. We stayed in sept. And they had breakfast it was advertised but they only had cereal coffee and toast

Hotel is outdated, looks old and had musty smell in rooms (booked 2 rooms). Went to breakfast the first morning we stayed there only to find out only items available were cold cereal, yogurt and old toast! Website stated "hot" breakfast buffet! The only thing hot was the coffee and tasted like it had been sitting there for days. Went to front desk to ask for a key replacement due to forgetting in the room and employee was in the office snoring and taking a nap! Security guard, who by the way is sitting on the couch with fan on next to him, had to wake her up! Asked for clean towels and front desk and was asked room number and name on reservation and was told no one by that name was registered! Our last morning there called the front desk multiple times to see about doing a late check out and the phone juts rang and rang. Finally went down stairs to speak with front desk clerk. No one was there. Heard someone yell across the lobby from kitchen asking "what do you want?" I amde her come to front desk so I can speak with her. Asked if we could do a late check out, only needed an hour. She stated it was too late to do that and that I should have asked earlier! I told her I had been calling and no answer. She said I have been her all morning, I just stepped away 15 minutes ago. This was the same person who was napping the day before on the job. She also admitted she was hard of hearing. Maybe she didn't hear the phone ring! DO NOT RECOMMEND, WILL NOT STAY HERE EVER!

Great staff, rooms very clean . It was just a safety issue around the property.