BYPILLOW Castellana

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Avoid this hotel. I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine. It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel. The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night. I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket. The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused. I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.

I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna. Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.

The Hotel was nice overall. The breakfast was good. My only complaint was that you could hear everything in the hallways from your room. I was on the first floor so that may have been it. I also wish there was an area you could sit outside. The pool was area was closed for repairs.

Every thing was very good.

Liked the freshly squeezed orange juice at breakfast Convenient location for Bernabeu stadium Equidistant between Cuzco and Tetuan metro stations, metro very good and cheap Happy to book hotel again if I am in Madrd

Great central location. Friendly and helpful staff. Room was clean and fully functional. My only complaint was a bit of noise from the neighboring room - the walls seemed pretty thin.

1. No cooling with the air conditioning 2. When i asked for a additional toilet roll, i was told to fetch it from receptionist myself 3. I was charged incrorrectly for breakfast on arrival, and ws demanded to oay an additional amount on checkout.

Excellent hotel. Fantastic staff. Very good location. Would highly recommend to travellers. We were there for NFL. So easy access to Real Madrid Stadium

Room was clean and updated. Breakfast was great. Great location for bernabeu Stadium

Our stay was wonderful. Only issue was the noise. Every time someone opened or closed a door in the building we could hear it. Especially late at night when trying to sleep. otherwise staff was wonderful. Room was clean. Breakfast was good!