Mercure Paris Opera Grands Boulevards

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We experienced a significant hot-water issue during our stay in Apartment 2. The tankless water heater would provide warm water for approximately two minutes or less before shutting off completely. I notified the front desk around 10:00 p.m. on the day we arrived and was told that someone would inspect it the following morning. Before leaving the hotel the next day, I reminded the front desk about the problem. However, when we returned around 10:00 p.m., the issue had still not been resolved. I reported it again that evening and once more the following morning before we headed out. I eventually found the boiler inside a closet near the toilet. Since there were four of us, one person had to remain by the boiler and repeatedly turn it back on while the others showered. Someone finally inspected the boiler while we were out the following day. When we returned that evening, we were informed that a replacement part needed to be ordered and that the repair could not be completed during our stay. The hotel offered to let us shower in Room 105, located on the other side of the hotel, but we declined because this was not a practical solution for four people. Unfortunately, not having reliable hot water was a major inconvenience and negatively affected our stay. On a positive note, the breakfast staff was excellent—friendly, attentive, and welcoming.

Everything perfect, clean

Staff was very nice and the room very clean. The breakfast was better than expected.

Halfway through our trip and could not be happier with this hotel. Staff are lovely and kind, hotel is clean and rooms are well equipped. Easy access to transit and all the highlights. Merci!

Room size was very small

Room was very spacious and clean. Toilet area was immaculate - no mold at all. Location was perfect - tonnes of food downstairs. Room was so so quiet for the privilege room. Parking however was a 5 mins walk.

スタッフの方々が親切でとても感じがよく、メトロの駅やユーロスター発着の北駅にも近く移動にも便利な立地でした。

Beautiful room and lovely view. The record player was a fab touch too ❤️

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Excellent service excellent hotel in Paris.