San Francisco Proper Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Cute hotel. Rough neighborhood. I wish the rooms had been bigger.

The entire staff was very friendly and helpful.

We thoroughly enjoyed our stay at the San Francisco Proper Hotel. Our room was modern and spotless, we particularly loved the very comfortable bed and minimal street noise. The hotel is just two blocks from the Orpheum Theater and about 4 blocks from the Powell street cable car terminal. We will definitely stay at the SF Proper Hotel again. In this area of San Francisco you will see numerous unsheltered people. You will also see many members of the Union Square Alliance who keep their assigned areas clean and act as the eyes and ears of the district and can offer information to visitors. We were often greeted by smiles and “hellos” from them. We also saw a significant police presence on foot and in their cars. At no time did we feel uncomfortable or unsafe in this area.

We had a wonderful experience. Beautiful hotel! Our room was perfect and the staff was fun and helpful!

Love the people, love the room, love the rooftop bar. Lots of homeless around, but they don’t really bother people. The thing I really didn’t like, was even though we were staying one night, for valet, it’s $110.

This was my second time staying at the proper and my wife and I highly enjoyed it. The location is very nice and we grabbed drinks at the rooftop bar. The area where the hotel is located is gritty, but otherwise a solid experience.

Great rooftop bar with great views of SF!

The hotel is beautifully decorated, well-appointed and comfortable. The furnishings feel luxurious, and the staff are courteous and friendly. We felt welcomed and well-treated. The location is in an area that used to be nicer, but has degraded in the last few years after some large companies moved out. However, the hotel is located literally right next to a Muni and BART stop that can get you to other areas in the city easily. The public transit system is easy to use, clean, and efficient. My only complaint is the valet company used by the hotel. On check in they drove our car to the garage and were involved in an accident. We heard about it through a call from the SFPD. It was not the valet driver’s fault, but we felt as if the valet company, ParkingMgt, did not take sufficient responsibility to ensure that the matter was handled. Rather, they referred us to the other party’s insurance company, making it our problem. In addition, the valets took forever (20-30mins+) to retrieve our vehicle when we left the hotel a couple of times, even when we were the only people waiting. In summary, I would gladly return to the hotel, but I will think twice about using their valet service. I would recommend that the hotel find another provider.

The hotel is beautiful and in a good location with easy access to public transport. I would give the hotel and staff 5 stars if they had a different valet company. First of all it takes at least 20-30 minutes to get your car even if you are the only person waiting. But there’s a bigger reason: On our first day the valet was involved in an accident with our car on the way to park it. . We got a call, not from the valet and not from the hotel, but from the SFPD! The hotel and the valet promised to take care of damages through their insurance but at the end of our trip 5 days later they still had not reached out to us and when we finally spoke to them they told us just to report it through our insurance. They did absolutely nothing to make the situation right. So far the hotel has been sympathetic but keeps referring us back to the valet company. The valet company, parkingmgt.com said our parking would be comped but they automatically charged my credit card when we checked out. I’d return to the hotel but I’d think twice before I parked there again.

Beautiful hotel, friendly staff, comfortable rooms. We didn’t have time on this trip to try out the restaurants or bars but looking forward to doing that next time.