Holiday Inn Express New York - Manhattan West Side by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice hotel, friendly staff, clean room and very good location. I really enjoyed my stay.

Breakfast was dreadful. Felt like a bun fight in a youth hostel. Food wasn’t great and juice tasted gross. Otherwise great location and clean. Room was very small for 4 people but we coped! Perfect position

Notre chambre était très petite, on pouvait à peine circuler dans la chambre et nos valise devaient rester par terre dans le passage parce qu’il n’y avait pas d’autre place pour les mettre. Au déjeuner c’était le chaos total, manque de table et de chaise. Des matins il restait plus de bagel ni muphin anglais, il y avait juste du pain blanc mince. Au lieu d’avoir du café dans des carafes déjà prêt il y avait deux machines et ça faisait la queue pendant 10 minutes pour avoir un café, certains matins, juste une des 2 machines était fonctionnelle. Les douche pissotaient faiblement, ça prenait 15 minutes pour réussir à se laver. Le matin de notre départ nous devions prendre un taxi à 7h15 donc selon l’horaire des déjeuners on était correct pour déjeuner mais les déjeuners ont ouvert juste autour de 7h00 au lieu de 6h30 parce que le staff est arrivé en retard. J’ai demandé à la personne au frontdesk s’il pouvait m’appeler un taxi et il m’a dit que j’avais juste à marcher avec mes valises et mes 2 enfants jusqu’à l’avenue la plus proche et d’en flyer un moi même. C’était loin quand même des stations de métro mais ça on le savait… pour le reste je ne recommande pas.

Very convenient and close to metro stations, the hotel is not bad. However, asking to extend a day or two in the hotel only gives inconvenience to guests because they are to be booked “online” and they could definitely improve upon that by actually giving us options onsite.

“} ⭐️ 1 STAR – BE VERY CAREFUL WITH YOUR CREDIT CARD I strongly recommend that travelers think twice before staying at this hotel. I had already paid for my reservation through Expedia. At check-in, the hotel asked for my credit card for a security deposit/incidental authorization, which I understood would be released after check-out. Instead, my credit card was actually charged. After I contacted Expedia and the hotel, I was told that the refund would be processed. Expedia even confirmed in writing that the hotel’s front office supervisor would process the refund and that I should receive the money within 3–7 business days. More than 15 days later, I still have not received my money. I provided the requested bank/credit card documentation to Expedia, and I have continued to cooperate with every request. I was even asked for a separate hotel receipt that was never provided to me. The most frustrating part is that I have documentation showing the charge, documentation showing that the reservation was already paid through Expedia, and written communication confirming that a refund was supposed to be processed. This is not about a small inconvenience. This is about taking money from a customer’s credit card and then making the customer spend weeks trying to get it back. If you are staying here, PLEASE check your credit card statement carefully after checkout and make sure that any security deposit or incidental charge is actually released. I hope the hotel finally does

The whole experience at your hotel was totally awful. Your supervisor or he calls himself. The manager was totally rude. There was no help with our baggage or anything else. There were carts that the cleaning people use that they went up and down the elevator with with customers in the elevator. They left cleaning supplies, carts and other things just laying around in the hallway. Broom sticking out of trash cans where someone could have gotten her. The bedroom was so small it was insane. There were three of us and there was no room to even walk around. There were no bags in the trash cans. The bathroom the tub had scratches and scuff marks or something all in it which was insane. It was probably the worst hotel I think I've ever stayed in. And one of the most expensive ones at that. I would never recommend this hotel to anyone. And I would never stay in it again. When I went to check out the young lady at the desk was asleep. I had to knock on the counter to wake her up. And then all she did was Bob her head back and forth. The restaurant or if that's what you want to call. It never opened up on time. It was dark. There was supposed to be there at 6:30/7 on during the week and the room was dark. Nothing was made. Nothing was available. I had to go out with my family to eat. Whoever you got working there. I think you need to do a check. Because they're not doing their job at all.

I think the staff is doing the best they can with the amenities they have - the breakfast area is far too small for a hotel this large. It was jam packed every morning with slow coffee machines -- but it did the job. It was walking distance to Times Square and Broadway which was super helpful!

Good ubication.

The hotel rooms are dated with signs of wear and tear in the carpeting and bathroom but it was clean and comfortable. The staff were helpful and friendly, It was busy so breakfast s well stocked due to the number of guests in the summer. It’s in Hell’s Kitchen with easy access to subway, convenience stores, restaurants and Time’s Square.

Clean room and nice breakfast, see u again next week.