Buenaventura Grand Hotel & Great Moments - All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location walking distance to Malecón food was great tasted like home cooked Mexican meals … I’m a picky eater at resorts It’s not the biggest resort but the food is worth it compared to high end resorts

Clean.

It was great. Close to El Malecon

Let me start by saying that there are only two pools, and they are both small and the same depth. The lobby is open-air and has no AC. While the restaurants supposedly have AC, it was either turned down very low or not on at all. Because we went during the hottest time of the year, not having functional AC made the entire hotel feel like a sauna. Even the pool water was very warm due to the sun. Although the hotel is all-inclusive, the three restaurant options were limited; if you had kids, you could only eat at two of them. The main buffet served the exact same breakfast throughout our entire stay, though they did change the theme for dinner. The disappointing part was that food was only served until 10:00 or 10:30 PM. If you waited in line and got in right at the end, they were already wrapping things up, leaving barely any food—or none at all. The most disappointing part of the hotel, however, was the entertainment. For a small resort with few pools and limited activities, it really lacked engagement. They only had singers from 8:00 to 10:00 PM every night, and sometimes they would wrap up by 9:45 PM. Three out of the seven days we stayed were incredibly mediocre. Thursday was the only night they featured several performances, which was nice, but everything still ended by 10:00 PM. The hotel could definitely upgrade its entertainment options to keep guests more engaged, especially since there is not much else to do.

The location of the resort was perfect, about a 5–10 minute walk to the Malecon that had a bunch of stores on the way and a market for souvenir shopping. The double bed room was perfect for two people and very spacious. Although we did not have a balcony or view of the ocean, the view out to the street was still nice just very noisy with all the cars driving by. The buffet had a wide variety of foods and was delicious, but the restaurant you had to make reservations for had a very selective menu that didn’t have many good options. There was an open area in the lobby with seating and a lobby bar to relax outside of your room. Overall, we really enjoyed our stay and Puerto Vallarta is beautiful!

The staff was nice, friendly and really helpful, the food tasted amazing, the buffet for breakfast lunch and dinner were delicious no complaints. The bars were nice and had all kinds of drinks, the pool was clean and had good vibes. Room service were really nice and helpful, the rooms were really clean and had everything, the only problem was the AC that unfortunately it broke down but they immediately repair but it wasn’t the same, I can say that they fixed by bringing us a fan which it helped alot. Other than that 10/10 recommended.

Everything was very good the only thing I didn't like was the room very small

Staff rude, buffet always has a line, the only good service we got was at the bar by the pool. Cockroach in the rooms . AC didn’t blow cold. Worst one I’ve stayed at.

Es una gran opción, familiar con buenas amenidades, ubicación privilegiada y excelente atención

My experience at Buenaventura was one of the best. It is authentic Mexican resort with Mexican cuisine, the staff are amazing, very friendly. My encounter with one the manager name Carlos who went above and beyond to make my experience remarkable. Definitely will recommend it, and will go back whenever I go to Pueta Vallarta.