Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice

Appreciate the staff there! Thanks for accommodating my kids and I!

Hot tub was out of commission, pool was a bit dirty. But breakfast was good and room was spacious and clean. Gym was perfect.

Quiet and clean

Quiet and clean

It has been 2 weeks Fri May 29 2026, since my initial email to the Sonesta ES management team requesting a refund of overpayment for the amount I have been charged vs what I should have been charged. When this discrepancy was queried with ES Sonesta, they provided a nightly rate breakdown with room rates that differed significantly to the individual nightly rate that Expedia also provides. Despite providing evidence of the amount from the saved Trip details available in Expedia and attaching my bank statement showing the amount ES Sonesta have charged, I am yet to hear from ES Sonesta have no faith or confidence that they will respond. To add further insult, ES Sonesta have charged on top of the overpaid amount which they have withdrawn from my account an additional amount for parking. Reading the reviews by customers on other review sites provides very similar feedback to the unprofessional and below standard experience I have encountered myself. The generic or ChatGPT responses provided by ES Sonesta are of an apologetic nature, yet nil action will eventuate from customers that have had a poor experience. My warning to all who may be considering ES Sonesta San Fran Airport Oyster Bay, is to steer clear and look elsewhere. Romeo

Great for families

Pros: Day time staff friendly, helpful. Guy at night, not so much. *Easy access from airport and to main highways *Spacious room in good condition. *Property set next to nice water front w/ nice walking path. *A few business park restaurants and a Starbucks a short drive away. Cons: *Had ants near kitchen sink and still had them after maintenance team intervened. *Breakfast was poor w/ fake scrambled eggs and few good options: coffee was good. *cleaning only once a week, so constantly having to ask front desk for things - garbage can liners, towels, better pillows (which they don’t have). *Just under $17 a day for parking. Ridiculous.

Check in staff was unhelpful and rude. They wouldn’t allow us to grill because maintenance was gone for the day. They didn’t explain where anything was and rudely told my son the pool closed at 9, when he asked. Our room had no forks, 2 plates, and a spoon. When my son asked the front desk for a fork, he was told they had none for him and they were dismissive of him. When I sent my husband down, they provided him with forks. We opened the sofa bed and it had brown stains and fur all over it. We turned on the t.v. and it didn’t work. My husband asked the front desk and the same rude person said “it’s the wind, and he can’t help.” “Maintenance can look at it tomorrow.” My husband was able to fix the wiring and cable, no help to the front desk. The breakfast was horrific-eggs were like moldy avocados, pancake machine was broken or out of batter, the sausage was pizza sausage. This was not a great experience. At. All. The front desk person needs some customer service Training.

房間非常乾淨，早餐還可以，浴室很乾淨但蓮蓬頭不是很好用。