Facilities & services
Designated smoking areaElevatorAccessibilityVending machineTourist info deskFast check-inFast check-outMultilingual staffWheelchair accessibleAssistive listening devices availableBreakfast service (additional charge)Where to?
Check-in/out dates
Select your dates
Guests and rooms
2 adults, 1 room
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Heeton Concept Hotel City Centre Liverpool 
James StreetSee map€ 45.30per night
This is the cheapest price in 30 days, based on the rates on 8 Nov
Top reasons for booking
A stay at Heeton Concept Hotel City Centre Liverpool places you in the heart of Liverpool, within a 5-minute walk of Liverpool ONE and Chavasse Park. This hotel is 0.3 mi (0.4 km) from Cavern Club and 0.4 mi (0.6 km) from Royal Albert Dock.
Popular facilities
Free WiFi
24-hour front desk
Luggage storage
Exploring the area
Liverpool James Street, 100m, About 1 mins from hotel by foot
Liverpool John Lennon Airport, 12.4km, About 14 mins from hotel by car
Queen Victoria Monument, 200m, About 2 mins from hotel by foot29
Room (King)
1 double bed or bigger
23.0 m²
10
Twin Room
2 beds
23.0 m²
20
Superior Quadruple Room
2 beds
36.0 m²
11
Deluxe Room
Multiple beds
36.0 m²
11
Executive Room
Multiple beds
36.0 m²
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Reviews
Read all reviews
4.1/5.0
Great
1K+ reviewsLocation
0.0
Services offered
4.3
Cleanliness
4.0
Atmosphere & facilities
3.7
All
4.5+
3.0+
Reviewed: 14 Jul 2026
5.0/5.0
FantasticStayed with friends · For friends and family
Really friendly staff, great location, spacious, comfortable and clean rooms. 10/10
Reviewed: 7 Jul 2026
4.0/5.0
GreatStayed with partner
Good location, close to attractions, shops and eating places. Comfortable and clean room. Helpful staff. Was'nt aware though that breakfast was served off-site which should have been highlighted at the time of booking.
Reviewed: 26 Jun 2026
4.0/5.0
GreatStayed with kids
Really well positioned hotel and at a very reasonable price. We were a family of 4 and only had 3 towels and no hand towels. Asked reception to provide additional towels as we were going to be out for the rest of the day, but returned to the room in the early hours to find the request had been ignored.
Reviewed: 21 Jun 2026
5.0/5.0
FantasticStayed with kids
Great place
Reviewed: 18 Jun 2026
5.0/5.0
FantasticStayed with friends
Great location. Right next to train station. Handy to all things. Food nearby. Would recommend
Reviewed: 14 Jun 2026
5.0/5.0
FantasticStayed with friends · For friends and family
Great room, fabulous location. Especially if your going to the M&S arena
Reviewed: 2 Jun 2026
1.0/5.0
Below averageStayed with kids
The room stank of smoke and was not habitable. The rooms look good in the photos but it’s a cheap renovation in reality. I had a young child with me and had to find an alternative hotel as they had no other rooms. The staff were understanding but at 5pm during half term I found myself needing to find a room for the night.
Reviewed: 27 May 2026
5.0/5.0
FantasticStayed with partner
Very well priced for this level of hotel in the city centre right next to the train station 👍
Reviewed: 22 May 2026
1.0/5.0
Below averageStayed with partner
The hallways smelled like urine, people yelling at each other in the hallways, elevators broken, it’s chaos in that hotel! Location is great, though, although I’m sure you can find a good location that doesn’t smell like urine.
Reviewed: 22 May 2026
2.0/5.0
Below averageStayed with family · For friends and family
The room had several issues from the start. The sink was not working properly, the toilet was blocked with dirty water, and the telephone inside the room for customer service didn’t work at all. There was also no shampoo provided, which is something basic every hotel should have.
When I reported the problems, the receptionist staff were not helpful and didn’t seem interested in resolving the issues. I also have videos showing the condition of the room.
Breakfast was very poor as well — only basic cereals were available, with no proper hot food options, and there wasn’t even a microwave available, so guests had to eat cold food.
The location of the hotel is good, but the cleanliness, maintenance, and customer service were far below expectations. I would not stay here again or recommend it to others.
Overview
Exploring the area
Transport
Liverpool James Street
Liverpool John Lennon Airport
Attractions
Queen Victoria Monument
Tate Liverpool
The British Music Experience
The Three Graces
Liverpool Town Hall
Port of Liverpool Building
Western Approaches
Museum of Liverpool
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