Westgate Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was great. Staff was helpful.

I think over all the location is amazing. I stayed at this location and it was the perfect spot for my running and walking . I think the only thing I hated was the fact we did not have any place to park the rental car other than the hotel…. And it was roughly 80 bucks a night ….. that added up to nearly 650 … Other than that it was a great location, great pool and workout area.

This was a splurge that was completely worth it! This is everything a hotel should be. Staff that goes above and beyond without being asked to insure you have a comfortable stay. This is next level customer service with a smile.

The hotel has a beautiful, regal feel when you walk in, and the property itself gives a strong first impression. The room was also comfortable, with a very good bed and a convenient location. However, the overall customer service experience did not match the standard of the hotel’s appearance. The front desk staff we encountered were not particularly warm or welcoming, and at one point we walked directly in front of the reception desk without any acknowledgment from the staff member present. When we arrived in our room, there was no hand soap provided, despite the room having supposedly been through a final inspection. On our first morning, we were also woken up very early—around 6am—by loud voices and vacuuming in the hallway outside our room, which was disruptive. Service in other areas also felt inconsistent. While one valet attendant we interacted with at check-in was friendly and helpful, the overall valet and checkout experience was less welcoming. At checkout, the staff member assisting us was not particularly warm, and no assistance with luggage was offered. Overall, the hotel itself is attractive and well located, and the rooms are comfortable. However, the level of customer service and attention to guest experience needs improvement to match the property’s standard.

Carpeta can use a deep cleaning

Just stayed for one night but check in was easy, room size was great and the rooftop pool was available for lap swimming on a Friday night. Check out was simple. Staff provided a complimentary bottle of wine. I'm coming back for high tea with my daughter. Elegant building.

Prior to the Westgate in San Diego, I don’t think I have booked a hotel where I was more interested in relaxing at the hotel vs seeing the sites. The hotel is gorgeous and inviting, the staff is attentive and friendly, the amenities and restaurant are fantastic. I highly recommend.

Well appointed large room at a very fair price. Super health club and pool got me in the gym every day.

Room was clean and beautiful

All great