Carlton Inn Midway

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The website photos are straight up lies. The words that come to mind for the establishment are dilapidated, dank, poorly constructed, cheap. The ‘fitness center’ consists of two treadmills and a clearly broken cable machine (the cords were loosely strewn all over), half of the ‘breakfast’ was either out of stock or out of order, and trash/ materials meant to be stored away were out and about, obstructing walkways. In my own room, the sliding shower door was improperly installed and would not remain closed, so the shower was effectively the entire bathroom. They *diluted* the hand soap with either water or another thinning agent, the wooden ‘cabinetry’ from the photos was a skeletal shelving unit purchased from some discount retailer, and the blinds meant to keep the floodlights out had no way to adjust them, as the cord had been removed/broken at some point. The best part was when the storm knocked out the power around 8:30 pm. This motel consists of two buildings- the other building’s power returned before 1 am. The building I was in never restored power, despite every other building in the area getting it back. The room and building was powerless until after I checked out the following morning. The food I bought to save money went bad, and had no way to shower/clean or charge my electronics overnight. Not exactly easy to navigate Chicago without your map available. If there were l an avenue to appeal for a refund, I absolutely would. A joke of an establishment.

The dirtiest hotel I’ve ever stayed in

Nice staff and I like the breakfast.

DO NOT STAY HERE. Staff do NOT care about your safety. I was given a room with multiple things broken, including the toilet seat and sink. Holes in the walls, unclean surfaces, and sheets. Most importantly, my room came with the smoke alarm detached. The exit door was blocked by debris, and the exit stairway was not lit. I felt extremely unsafe and asked to switch rooms. I was able to get a new room, but this one also lacked any fire safety equipment. Staff were unapologetic and seemed unsurprised by these issues.

There were no lights in the room, very stuffy room, and the shower head was broken

The stay was disappointing from the moment we arrived. The pictures online were misleading, and the actual room looked nothing like what was advertised. There was no privacy at all — the room had only thin blinds with no curtains, and anyone outside could easily see in. The layout felt unsafe, more like a roadside motel with doors opening directly to the parking lot. The staff member who checked us in was unprofessional and uncooperative, which only added to the frustration. Inside the room, the amenities were poorly thought out. There were makeshift steel fixtures for hanging clothes and storing luggage, giving the space a temporary, unfinished feel. For the price we paid, the amenities, condition of the property, and overall vibe were far below expectations. I would not recommend staying here given the lack of privacy, safety concerns, and the overall mismatch between the listing and reality.

The sheets were dirty the shower was dirty there was soap and razor blades from the last guest in the shower. The breakfast was not what they said it was was absolutely horrible

Staff are nice and helpful , Was missing some amenities “hand washing soap dispenser was empty i ask for a refill and never got it” Parking spacious and available Our Room had couple pf lights that’s not working asking for repairs and never got it The breakfast is variable and nice “some items ends early so try to go early” The bathroom could be cleaner,

Towels were old and stain. Lights in the bathroom didn’t work we had to use the bathroom with the lights off. I brought it up to the front desk lady and all she said it was probably because of the rain and didn’t offer a different room or someone to come and fix. I asked for more towels and they showed up late.

My room key was only programed for ONE NIGHT, so when we got in at 11:30pm (with our child) WE COULD NOT GET INTO OUR ROOM!! We had to go to the office and wait 30+ minutes for the attendant to return to the property. When she returned, there was no apology as if this was standard practice to only program the keys for one night at a time. They Stopped putting food out well before the 10am cut off end time for breakfast, when my family went to eat at 9:25am everything was empty. "Breakfast Included" was what we paid for, they did not have enough product to feed the guests. This property advertises "soundproof rooms" and they defiantly are not. Please don't advertise soundproof if you can't deliver when you are located 2.5mi from the airport! The Air intake vent in the bathroom was filthy dusty fuzzy as if it hadn't been wiped down in months. I'm all about a cheap "NO STARS" hotel but the purposeful deactivation of my room key and cutting breakfast off early should warrant a partial refund.