Austin Southpark Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very dog friendly is a plus. Great location to walk them around safely. I enjoyed the gym, felt safe with the windows. Will return on next visit.

Though the decor was older and certain sections of the hotel were under construction, the rooms were very clean and the service was superior.

I tried so hard to not leave a bad review because I believe any manager on duty has the power to make things right if they just listen to their customers. After trying to reach a manager several times for over a week and a half after our stay and being told someone would call me back all I wanted to do is be heard but no one ever called. Unfortunately, our visit was not the greatest. We requested a microwave several times on multiple days that we stayed on property but no one ever brought one to our room after being told it wouldn’t be a problem. We found glass on our hotel room floor, they were testing the fire alarms in the early morning, and on top of it all the entire hotel is going through a huge construction project which we were not informed prior to booking. We were told several times that there was no manager on duty to speak to which we found very bizarre. I’ve been a Hilton Honors member for many years and have never seen such a circus poorly ran. I do hope this place figures it out because this hotel has potential under the right direction.

The bathroom sinck had toothpaste on it, brown drips of something below the bath mirror, back of toilet dirty, the room smelled old and mold

Due to overbooking, we were given a much smaller room than we paid for. We needed two beds and were switched to a one bed so they wheeled in a tiny cot that was very uncomfortable and didn’t give us blankets or pillows for it. When we asked for some, they said they didn’t have any. Three times staff came into our room without knocking, once at midnight while we were already sleeping to bring a pillow. The light in the room didn’t work so there was only one dim lamp to see by. The shower didn’t work correctly and the water was cold. And the hallways and room smelled terribly of smoke. There was construction going on on other floors so it was dusty, and I got trapped in the elevator because it stopped working. Overall it was a terribly stay for the price that I paid.

This was my first stay here. While overall the condition was good, there was clear signs of an aging property.

I was really disappointed with my stay. The hotel itself feels very outdated, and unfortunately, we had a major issue with our room. Our bathroom flooded twice during our visit, and the source of the problem was never identified. We did eventually figure it out when it flooded the second time. It was the sink and I’ll include the video. While the cleaning crew was kind and did their best to help, the front desk staff was unhelpful and dismissive. Despite the repeated flooding and uncertainty about the cause, we were never offered a room change or any real solution. Another letdown was the pool. It was advertised as a heated pool, but it was not heated at all, which was really disappointing. Overall, the lack of urgency and customer care from the front desk made an already frustrating situation worse. I wouldn’t stay here again unless significant improvements are made.

Great location

Dingy, and old. Tv did not work.

It’s a great place to stay.