Casa by Frida Kahlo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Se sintió como estar en casa. Sergio me ayudó mucho y consiguió que me adelantaran mi check in. ¡El mejor lugar para quedarse!

NO AC in the property. Fans were made available on request. No coffee in the room - pay extra at the coffee shop on the property. Bathrooms/towels/furniture are ok (worn out & not premium as the pics indicate). Cockroach occasionally in the bathroom. Water pressure/ hot water spotty. We handled everything else just fine. However, for us the weather was hot/humid and we were sweating the first night. Took a while for staff to find the fans (helpful staff !). Property refused to refund preventing us from rebooking another property. Most disappointing was Expedia's customer service. First had an SLA of upto 48/72 hrs - which does not serve realtime issues. Additonaly, expedite requests with agents did not result in any updates. After which I asked my request be escalated. The escalation manager over chat and phone claimed the weather was pleasant & the property did not explicitly mention in the AC - so no refund. Good to know Expedia now decides how we should feel about the weather. Expedia does NOT support you in such scenarios. Unfortunately for us having paid the $$$ we were stuck for 3 more nights. Beware of the the disclaimers above and the property is ok then. Don't rely on Expedia to back you !

Excelente

Casa by Frida Kahlo was one of the best stays I’ve experienced. The apartments are incredibly cute! The furniture is comfy, the colors and general decor is cozy and bound to put you in a good mood. The staff are incredibly kind and accommodating. The location is perfect, most everything is a lovely walking distance if you’re trying to experience Roma Norte/Condesa and other close neighborhoods. There’s a charming little cafe on the property where you can enjoy a cup of coffee street side. 10/10 recommended!

The property is gorgeous, and the staff were helpful. We had an apartment-style room, which was very beneficial for our longer stay. However, there are many things that need to be worked out, as this is a newer hotel, and I can use that as an excuse for why certain systems were not in place. 1) The staff was hesitant to give us more towels for a ten-day stay, after having asked for more from the front desk. 2) Multiple cockroaches were seen throughout the duration of our stay, despite our keeping the kitchen area clean. There was no system for us to dispose of our trash during our ten-day stay. I believe this hotel has the potential to be a great place to stay once the systemic issues are resolved and pest control is implemented.