The Flat NYC

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I think they should be more honest that this is more like a hostel than a hotel. I was not prepared to share a bathroom, and did not notice when booking it cleary stating that you would need to share a bathroom.

Disappointing stay—do not recommend despite high ratings We chose this hotel based on great reviews, but our experience was highly disappointing. The only positive was being allowed to check in early, though the front desk agent seemed bothered rather than welcoming. The major issues began at 10 PM with a heavy metal storage room door right outside our room slamming repeatedly for an hour, startling us awake. I messaged the hotel; they apologized and stopped it, but the disruption was already done. Later, we heard front-entrance doors slamming too. The hotel refused a refund because they were "full," and even Expedia couldn't convince them (though Expedia stepped up and gave us a $200 credit for the awful experience). To make matters worse, the next morning at 9:15 AM, there was no coffee available. When I mentioned it, a staff member rudely yelled that it wouldn't be ready for 30 minutes. Later, we returned to find the front desk thought we had checked out and were about to clear our room with all our belongings inside! The room quality was poor: clean but stained towels, mismatched/tacky toiletry bottles, and a king bed pushed against a wall, making it hard to get out. The mattress was so cheap we could feel the springs. Look elsewhere for better service and comfort. I do not recommend this property.

Great spot, the curtain on the window shade was broken so there was no natural light but t

Sheets were dirty, towels had yellow spots on them.

The bedroom was quite comfortable. If you choose a shared bathroom room, the bathroom is impeccably clean. Staff was quite kind. Plenty to do within walking distance. Would stay here again!

Apparently a converted boarding house, this property retains much of its former vibe. A good budget option, but don't expect frills. The interior has been nicely if simply upgraded, but the entrance still looks like you're walking into a random restaurant basement, the bathrooms are two to a floor, and the windows only barely filter out the street noise. But if all you need is a decent place to sleep, The Flat is worth considering.

The place was really nice. The communal bathrooms were decently clean and the staff were wonderful. They were kind and held our bags for us after checkout.

Great location and easy to access subways and buses. Clean room and bathroom. Water not consistently hot enough when showering, twice during my stay shower was room temperature (at least it wasn’t cold). Not the quietest as the floors and walls are not carpeted/wallpapered so sound carries, earplugs/earbuds can help. Good internet, I was able to do video calls for work, but you are staying here for the location, not to hang out in the room! If price is right, would stay again.

Everything was great!

Very cute affordable hotel right in Chelsea. I loved the central location having lived in the area in the past. The hotel is simple with shared bath. This is fine for me as I am used to old skool B&B's in the uk which were all like that back before the 2000's. The bathrooms as very clean. I will stay again but, next time, will specify a room on a lower floor. I was on the 5th and it was too much for me some days after a lot of walking (no elevator). Also the soundproofing is not good at the hotel. I was next to an alley which had noise all night. I made it work for me by keeping AC on. But I will also ask for a room on the other side next time.