Mercure Lyon Centre Château Perrache

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location

We booked this room for 1 night as we wanted to drive from Paris to the south of France over 2 days and settled on visiting Lyon at the same time. We chose this hotel because it is quite central, has air conditioning in the rooms (which was highly appreciated as there is a heat wave in France right now), is next to a large covered parking area and was reasonably priced. Despite being right next to the train station the hotel was extremely quiet The hotel looks very nice and has games and toys by the reception to entertain kids. The room was spacious and we enjoyed amenities such as free drinks, slippers and bathrobes. We did not try the hotel restaurant (we went to Brasserie George a few steps away and it was a great experience) and missed the cutoff for the breakfast buffet (due to jet lag). The staff was amazing: very friendly and knowledgeable and they helped us with our bags and suitcases on the way out. I would definitely book that hotel again if going back to Lyon.

CHAMBRE SUPER SYMPA. LE SEUL REGRET PEUT VENIR DE L'ESPACE EAU QUI N'EST PAS VRAIMENT A LA HAUTEUR D'UN 4 ETOILES

Beautiful building, great staff and generally excellent

Veldig koselig hotell men litt utenfor allfarvei.

Bonjour, Plusieurs sujets : 1- Aucun serveur au bar de l’hôtel de 19:00 a 20:00 2- Room service désastreux : commande faite sur le site, 30 min plus tard la réception m’appelle pour me dire que personne ne peut venir me déposer le plateau et que je dois venir dans 45 min le récupérer. 45 minutes plus tard je descends et l’on me dit qu’aucune commande n’a été passée et que je n’ai qu’à aller au bar pour commander. Je retourne à la réception qui m’accompagne au restaurant pour essayer de négocier et qui finalement arrive à prendre une commande pour la livraison d’une boisson et d’un morceau de fromage 30 min plus tard 3- Aucun serveur au petit déjeuner lors de ma venue de 07:30 à 08:15 (personne ne me demande mon numéro de chambre, personne ne vient me voir en salle) 4- Aucun mot d’excuse ni le soir après l’aventure du room service ni au moment du check-out Les problèmes de services ou de personnel peuvent arriver bien entendu et ça n’est pas dramatique en soit et j’imagine (j’espère) que je n’ai juste pas eu de chance, mais un « désolé » aurait été un minimum pour un 4 étoiles… Cdt

The hotel is located just behind the train station in Lyon’s 2nd arrondissement. The building itself is beautiful, elegant, and full of historic charm. While some parts of the interior décor feel a bit dated, the beds are modern and extremely comfortable, providing a great night’s sleep. The hotel was clean and well maintained. What impressed us most was the friendliness and warmth of the staff. We arrived very early in the morning, and the front desk kindly allowed us to check in well before the standard check-in time. They even mentioned that they completely understood how exhausting a long journey from Canada could be. This thoughtful gesture made us feel genuinely welcomed and was greatly appreciated. Excellent customer service and a wonderful stay overall!

⭐⭐⭐⭐⭐ We loved our stay in Lyon! The hotel was perfectly located, making it easy to explore the city on foot. The architecture was absolutely magnificent. We especially loved the beautiful blend of old and modern design—the high ceilings, large windows, and historic details gave the hotel so much character while still feeling stylish and comfortable. A truly beautiful place to stay, and we would happily return!

A truly enjoyable visit. The staff- particularly Cherine went well out of her way to assist us with transport, information and directions. I cannot say enough about hoe great our stay was. When I return to Lyon this is my preferred residence!

Ok great property and hotel staff