An error occurred while I was installing the eSIM. What should I do?

The solutions depend on the error message you saw:

1. "Cellular Plans from This Carrier Cannot be Added":

• Your device might be locked to a specific carrier. Please double-check from Settings > General > About > Carrier Lock. It should say "No SIM restrictions"**. If that's not the case, contact your original carrier to unlock the restrictions of your device.

1. "Unable to Complete Cellular Plan Change":

• It might be because too many eSIMs are installed on the device. Please double-check if your device has reached the maximum eSIM capacity and try removing one of the unnecessary eSIMs.
• Please make sure to turn on the cellular data of your device.
• Please make sure that the eSIM has not been already installed on another device.
• Please make sure you have a stable connection while you're installing the eSIM.

1. "This code is no longer valid":

• Please make sure that the eSIM has not been already installed on another device.
• Please make sure you have a stable connection while you're installing the eSIM.
• Try installing the eSIM through a different activation method. (There are two methods: In-app activation and QR code activation.)