Lake Toya and Hell Valley Winter Full-Day Guided Experience

Cancellation policy

• You'll get a full refund if you cancel at least 72 hour(s) before the activity starts
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Full refunds will only be issued for unsuccessful or rejected bookings
• Lost, stolen or damaged tickets can't be refunded
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• The activity will be rescheduled if there is not a minimum of 6 participants. If this happens, you'll get a rescheduled time or refund
• To find out more about the cancellation policy, contact Klook customer support