Chengdu Wolong Giant Panda Base Small Group Volunteer Day Tour

Additional information

Other Reminders

• Special note: The activity start time of 9:00 AM is fixed. Due to personal reasons leading to missing segments, the activity content cannot be supplemented, and no refunds for the difference can be issued. Please understand.
• As required by the event organizer, a health commitment form must be signed for this experience. The activity is limited to participants aged 8-70. If you have any physical discomfort or other health conditions (serious heart disease, epilepsy, or other relevant conditions that are not suitable for outdoor activities, infectious diseases such as influenza or COVID-19, etc.), please do not participate.
• Please ensure your contact information is accessible. After order confirmation, staff will send relevant confirmation details via KLOOK voucher or E-mail within 24 hours. Please check your inbox.
• The staff will confirm your departure time with you one day in advance (approximately 18:00-21:00). Please gather at the designated location and time. As this is a shared transfer service, there may be some waiting time, so please understand! The meeting point may be adjusted, and during holidays, the pick-up time may be earlier to avoid congestion.
• All scenic spots require original ID cards, passports, or Hong Kong/Macau/Taiwan travel permits for entry. Please be sure to bring the identification document you used when placing your order. If you are unable to enter the scenic spot due to forgetting to bring relevant documents or incorrect documents, you will be responsible for any additional expenses incurred.
• Guests holding a passport/Hong Kong and Macao Travel Permit/Taiwan Compatriot Travel Permit need to go to the scenic area's visitor service center to exchange for a paper ticket before entering the park.
• Direct contact with pandas is prohibited during the activity.
• Participants should not wear strong-smelling perfume or skirts. Photography is prohibited during some activity segments; the team leader will take work photos for everyone.
• A working lunch is included in the itinerary. Please inform staff in advance if you have any allergies or dietary restrictions.
• The Giant Panda Loving Care Experience Project may be adjusted or changed based on the health of the giant pandas and the needs of scientific research and conservation. We will inform participants in advance of any such adjustments. We sincerely apologize for any inconvenience caused by special circumstances and appreciate your understanding.
• Before booking, please be aware that this activity involves hiking and mountain climbing within the park, and is not suitable for infants, the elderly, or those with injuries or medical conditions.

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the event. If this happens, you have the option to reschedule or request a full refund
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Important: Infants and children must be included in the passenger headcount
• Participants must be aged 8+ to participate in this activity
• Participants must be aged under 70 to take part in this activity