Sandos Playacar All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Thanks for everything

Place is amazing. Family and Adult only also. Keep in mind learn cash exchange. Must need to know some Spanish. These places are made of concrete. So you will smell musty,mold stuff. Room ac, food and service is great. They only have 2 whiskey lol. Must drink other things. All kinds of food whew. Alot walking wear good foot wear. They will drive you crazy to get you to meeting to invest or get a time share everyday. Which is very not to good. We just unplug phone and did not respond.

Pasamos dos gra des noches. Gracias

Family friendly hotel, lots of food options, and amazing staff.

No recomiendo este hotel es el peor Que fui

The resort is on the beach, it's a short walk from the main pool and ocean snack bar. Food at at the buffet restaurants as well as other restaurants were great. I would rank the Steakhouse at the top follow by GourMex, French and Italian. Italian restaurant is the only one with no air conditioning, it's pretty hot and humid in summer. Staffs at the steakhouse especially Jordan and Issa were fantastic. They went extra mile with their service My wife and daughter are not steak person and I was surprised they love the steak here. My favorite steak were the Vacio and Picanha. Restaurant reservation was easy, just use the Sandos Apps. I had the confirmation in minutes. During the stay, I received courtesy call every day asking if I need anything from the hotel. And they responded to my request in less than 15 minutes. The nice thing about this resort is very family friendly, didn't smell any smokes at all. The night entertainment were great and watching World Cup final with free flow of drinks and tacos made the whole trip worth it. Every washroom we visited at every corner of the resort is super clean and pleasant. I even noticed the cleaner even clean every spot of the couch and seats. That level of attention to detail was unbelievable. Overall, it's been a great experience staying at this resort. Kudos to the staffs that made this resort a great place to stay. 5 of of 5 star!

Gracias Eyter Julio de 2026 Gran servicio por parte de Eyter y su gran equipo de colaboradores (Argel, Juan, etc.) Siempre estuvo atento de manera profesional, proactiva y genuinamente para que nuestra experiencia fuera maravillosa y así lo fue. Gracias, gracias, gracias

Decent stay overall. Pretty chill place. Bed was fine. Disappointed with à la carte restaurant reservations. Was told none available and felt I got the run around. Can’t reserve prior to arrival. Then no spots available, but oddly enough if I buy a bottle of wine or other things, there may be spots available! Next day I was told since I bought through Expedia, there was something to do with that on dinner. Shouldn't matter where I paid, either there’s spots available or not. So got stuck with the buffet half the trip.

When we got to Sandos, we were tired after a 9 hour flight. We waited more than 35 minutes to be helped for check in. We were being by passed by other clients until I asked the receptionist why was she attending others before us if we were in line. She then told me she would be with me. After a while, she did it again, so I told my son to walk over to the next available receptionist before someone else, who was not in line, take over our spot. That's when my son got yelled at by a receptionist named "Ramses", he yelled at my son saying he was rude, when in actual it was Ramses being rude. It was horrible. Also, we were not able to eat at most of their all inclusive restaurants because we were not "elite" members. Also some pools and beach areas are also considered "elite" members only. The front desk needs more support and insure that they help check in customers in one section only and check out customers in another section.

This was my family's second time staying at this resort, both times for one week. We enjoyed it so much the first time that our family wanted to stay here again. However, this will be our last. The experience was a good bit different. Multiple restaurants had changed with quality down, the main pool by the beach was sand filled and for half of the week cloudy green, and the beach was unusable due to the mass amounts of seaweed that they did not seem in a rush to clean up as we only saw one small crew working at it with no dent being made as you had to walk through 10+ feet of 1 foot deep seaweed to get to the water, which was then still all seaweed for 20+ feet out. The biggest change this time was the service. Our room had three different issues (phone, safe, sliding door), which took three days to fix and three different maintenance people. Bamboo Island (biggest pool) is where we spent a ton of time both times, and the bartenders this time around were not friendly, to say the least. A night and day experience from our stay two years ago. The pool bar looked like there had not been any maintenance done since we were there last time, and tiles were coming off all over the place. Lastly, they had two trams with three carts attached each last time, but only one this time, making getting around the resort a nightmare with wait times. Overall, a decent stay, fun shows at night, and good service in the restaurants, but it has gone downhill enough to not be considered again.