Soho Playa Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent location off the busy 5th Avenue just meters away. Nice rooftop pool and AC in the room with balcony. Great value.

Nos encantó nuestra estancia en este hotel, el personal muy atento especialmente Lucia que nos trató muy bien. Incluye parking en el sótano muy útil en una zona playera donde se hace muy difícil estacionar

The deluxe room was excellent. Very spacious. The pool area is more sparse looking than the pictures and the pool is smaller, but there is a lot of room on the rooftop, room for dining and watching the sunset, and an excellent view and a great location. We enjoyed our stay greatly, and have already booked our next stay in a few weeks!

na

Great, clean hotel in the center of playa at a good price

My stay at Soho was good. The staff was friendly and helpful. I would stay there again.

Very mice staff but my stay sounded like someone drilling through the wall all day and woke up the next morning to no running water .. I asked for part of my money back but they said no

Do not ever stay here! In the middle of the night on our first night of our holiday, our room began flooding in the bathroom at 3 am, I went to find management and found another guest in the room below whose room was flooding as well, we needed to shut off all water, and they had to clean and mop the extensive flooding, and didn’t give us another room. We were up until 5am, and the next morning we had no water, couldn’t flush our toilet, take a poop, take a shower or brush our teeth. The so called “Manager” refused to compensate us anything for the atrocious service. I can understand things happen, but I cannot accept a “Manager” of a claimed 4 star hotel, is so inept at her job as to not compensate even something reasonable for the lack of service and inability to sleep through the night. I’ve never experienced such terrible service and no guest should ever be subject to managerial incompetence when such an extreme disruption of service occurs. Beware or Soho Playa! Please note, this is first negative review I’ve ever posted anywhere in the world so take that to heart. If you claim to be a hostel ok, but if you claim to be a 4 star hotel have competent management and act like it! Shame on you SoHo Playa. You should terminate your Manager. She is not up to the job!

The staff was amazing. I will book again

Jessica at front desk bent over backwards trying to accommodate us. Always called us by name when walking by and constantly asking what time we’d like room cleaned and how we were. Other lady at front desk also wonderful