Casa Prim Hotel Boutique

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Beautiful property

Great stay

Cute spot in a great location!

Room was great. Bed very comfortable. Bathroom was very nice with a large shower. It was very quiet as its located on a side street 2 blocks off Ave de la Reforma. It's a small enough hotel that there's not a lot of travelers coming and going so less noise. There's an OXXO 24-hour convenience store (7-11, Circle-K) out the front door to the right about 100 yards. Sells bottled water, coffee, beer, ice, etc.. Great restaurant that sells pastries around the corner called "Azucar Y Sal". Also 2 Taco restaurants to the left, "El Huequito" and "El Aguachilazo", inexpensive and quick. Lots of other food options close. While the area appeared questionable initially (not Polanco), it was safe as I was out at night. Lots of hotels to choose from in Mexico City but this one is centrally located with easy access to most of the city. We were happy with our choice. Would stay again.

Terrible. Venden las habitaciones que tienen balcones y mucha luz y cuando llegas te meten a una habitación sin ventanas improvisada en un pasillo. De los peores hoteles que he llegado.

I recently stayed at this hotel and unfortunately had several issues that impacted my experience. Upon arrival, we found a fan running in the room, apparently to address a humidity issue. The concern was not just the presence of the fan, but the fact that it had not been removed prior to our arrival, as the room should have been fully prepared and inspected beforehand—especially since we checked in late at night. Additionally, when staff came to remove the fan after we requested it, they initially failed to notice that there was a large container of water left underneath it on the floor. This oversight added to the frustration and raised concerns about the room’s readiness. We reported the issue to the staff member on duty. While she mentioned that she would inform the manager, we never received any follow-up or even a simple apology, which was disappointing. Another inconvenience was the coffee maker. Although one was provided, the cord was so short that it could not reach the outlet from the table, requiring us to place it on the floor to use it—an impractical setup. Additionally, the condition of the room itself was concerning. We noticed visible mold and peeling paint on the wall near the bathroom, likely due to a humidity or water leak issue. This was quite unpleasant. The bedsheets also had noticeable stains, which was not acceptable from a cleanliness standpoint. Lastly, instead of providing bottled water, the hotel offered a water pod. Definitely not recommend!

Staff was great. Room was very clean. It was a bit dark and difficult to do my makeup, but otherwise I was very happy with the room. The location was perfect.

This is one of the worst hotels that we have stayed in. The room had no natural lighting at all and the light fixtures are difficult to navigate. The room was unbearably hot and the AC was ineffective. The amenities in the bathroom were not super useful - you could only press the shower gel bottle once or twice to get substance out, so could barely use any shower gel. No lotion. The room is also very small and there was a lack of privacy as it was easy for people to look into the room when exiting the lift. One day after cleaning, room door was open. Therefore, several issues with this hotel and would never recommend

Good location, friendly and helpfull staff, clean and comfortable rooms.

Everything was excellent!