Jungala Hotel at VidantaWorld Riviera Maya

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We just left and can't wait to go back! Beautiful property, lovely people. All staff was so welcoming, kind and helpful. We celebrated my daughter 21st birthday and staff supriced her with balloons and a pastery in our room. Special acknowledgement to all the ladies and gentlemen at Jungala were fantastic! Beautiful pools Delicious food So much wild life, we loved it!

Hotel is excellent. Big spacious modern rooms. Staff is excellent. Food was awesome. We also saw the Joya show for the second time and it was fun. It might seems expensive on the food and drinks, but when you add it up with room price it is similar cost to all inclusive hotels. But this one is way nicer.

Our stay at Jungala Resort in Playa del Carmen was absolutely outstanding from beginning to end. The resort is beautiful, impeccably maintained, and offers the perfect balance of luxury, relaxation, and exceptional service. What truly made our vacation unforgettable was the incredible staff. A special thank you to Sebastian and Daniel, our concierge team, who went above and beyond to make sure every detail of our stay was perfect. They were always friendly, attentive, and ready to help with anything we needed. A huge thank you to Ana from housekeeping, whose attention to detail kept our room spotless every day. Coming back to such a clean and welcoming room made our stay even more enjoyable. We also want to recognize Marco in the main lobby for his warm welcome and outstanding hospitality. He made us feel like valued guests from the moment we arrived. Finally, a heartfelt thank you to Vanessa, Christian, Kariana, and Evelyn for their kindness, professionalism, and genuine smiles throughout our stay. Every interaction with them made us feel at home and added something special to our vacation. It’s rare to find a resort where every team member is so dedicated to creating an exceptional guest experience. Jungala Resort exceeded all of our expectations, and we can’t wait to return. If you’re looking for a luxurious getaway with world-class service, this is the place to stay. Highly recommended!

We recently stayed at Jungala and overall had a nice vacation, but it wasn't as relaxing as we expected. The biggest issue was transportation. Everything is very spread out, and getting around took a lot of our vacation time. One day we waited about 25 minutes just to get transportation back to our hotel from the grocery area. The Kids Club was also disappointing. Instead of leaving your child for a few hours to enjoy a massage or relax, parents have to move them every 40 minutes between activities, which defeats the purpose of a kids club. Room service had a very limited menu, so we often had to leave the room to find food elsewhere. We also weren't informed at check-in about the guest communication group and only learned about it from another guest the day before leaving. Getting information often meant walking around and asking different staff members. I was also surprised there was a charge for washing dishes. The fee wasn't the issue—it just seemed unnecessary while on vacation. On the positive side, the staff was outstanding, genuinely kind, friendly, and always willing to help. The Cirque du Soleil show was amazing and a highlight of our stay. Overall, we enjoyed our trip, but the transportation and lack of convenience made it much more stressful than expected.

Todo fue de primer nivel. Desde los concierge hasta la transportación, pasando por house keeping. Siempre estuvieron atentos a cualquier cosa que necesitaramos. Y resolvieron cualquier inconveniente que se presentara al momento. Nos encanto la estancia y disfrutamos mucho del resort. Sin duda vale mucho la pena el resort y volveríamos sin pensarlo.

Vidanta Jungala hotel is an amazing property, although not all inclusive and can get pricey for dinners etc, it still provides the experience that you and your family will remember for a lifetime. Jungala Aqua park is incredible for all ages and the restaurants provide a list of foods from around the world. If you are looking for an over safe and secure property to bring your family to and don’t mind the extra cost for food etc, than this place is perfect.

El hotel más increíble del mundo. Súper recomendado. La comida deliciosa. El servicio increíble

Family of 5 had a fantastic trip

Phenomenal in every way. And the service above and beyond. Will definitely be back.

Booke a last minute end of summer trip with the family. Amazing resort, rooms and overall facilities. Highly recommended!!!