Elegant Boutique Hotel Ha Long

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Location and price great value for the price

Booked for 3 different stays for a few nights at a time. Canceled my other bookings due to multiple issues. Every step you take you will find hair on the floor. Everywhere including the bathroom. Kettle taped together with sticky tape and extremely dirty. Snot on the walls in multiple spots. Hairs on and in the bed. Duvet with pee stains on it. Filthy under beds. Entire hotel smells of cigarette. Patrons walk through hotel in corridors, elevator and rooms smoking. Got into arguments over it. Extreme nightclub music outside. Couldn't sleep. Asked to change room in first night. Second room on same night stunk of smoke and woke me up in the middle of the night. Aircon also does the same with smoke. Changed rooms again next day. 3rd room hot water lasted less than a minute. Shower has no shelves and soap and shampoo needs to go on the floor. No toilet roll holder. Aircon didn't work and spat out cigarette smoke as well. Bed isn't hard but not soft. New room had view of a building about 3m away. Last straw were mice waking me up at 4am and me not being able to have warmth in the middle of the night because of the duvet with pee stains. Just couldn't stay here any more even though cash is an issue for me. Stayed in rooms 408, 407, and 305. I paid an extra $20 CAD more and went to a 5 star hotel with breakfast included in a room with ocean views and a gym and pool. Much happier.

Good

The hotel advertises free airport shuttle included. When I inquired about it they said it would be 1,500,000vnd to get picked up from the close airport. When I told them grab was 568,000 they offered it for 1,000,000vnd. I told them they are false advertising because this it not free and included if they are charging me for it. Thew reason I booked this hotel is for the shuttle convenience for my mom. Very disappointed. Change the verbiage in that shuttle can be arranged at a cost...not free.

It was ok totally

Everything was good, helpful staff, peaceful stay

Newer good for walkers

New

The staff was friendly and helpful. They went above and beyond to please us. The location is close to restaurants and shopping. Our stay was great!

The staff at this hotel were amazing. Very accommodating and very willing to stop what they were doing to get listen to any concerns, or questions. Hotel was very new and had just opened this year, so lots of new things were going on. The area is very new so not much options were available and due to the typhoon and being in the off season, it was not busy and food and entertainment was not very close. 10-15 min walking distance to the beautiful beach. Short taxi ride into the city where there are more options for food and shopping. Room was large enough for 3 beds, but still new so was missing some minor items, such as seatings in the room. This new area is very beautiful and has lots of potential to look amazing and an abundance of shopping and food.