How can we help you?

Yes, you can. But please remember to enter their details carefully when booking.

Yes, you'll need to create an account first. You can sign up using your email, phone number or a third-party account like Facebook, Google or Apple.

This depends on the activity you've booked.

You can find out whether your booking has instant confirmation or 24-48 hours confirmation on the activity's page.

For activities with "Instant confirmation", that means your booking will be confirmed within 5 minutes.

If you haven't received your confirmation email by the time listed, please check the spam folder in your email inbox first.

Still can't find it? Chat with us online. Simply go to the Bookings page, select the booking and then select the chat icon.

Children aged 0-3 may travel for free if no separate seat is required. If you wish to reserve a seat for your child, you will need to purchase a youth ticket and indicate the child is aged 4 upon checkout

This depends on your activity's cancellation policy.

Activities with free cancellation:

You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:

1. Go to the Bookings page
2. Find the booking you want to cancel and select 'Apply for refund'
3. Select refund reason, quantity and then select 'Next'

Activities with conditional cancellation:

• Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page

Activities with no cancellation:

• These activities cannot be cancelled or refunded.

Please also note that refunds will not be done after you've completed the booking/activity. Still need help cancelling/refunding your booking? Chat with us online by clicking on the 'Chat With Us' button here! You will need to provide us with the below details:

• Full name (the same name used for the booking)
• Booking number/Booking Reference ID (it looks like this: ABC123456)
• Activity name
• Supporting documents to validate cancellation/refund request (flight cancellation notices, medical-related documents etc.)